Desktop Support Engineer
hace 4 semanas
We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. so much so that we named the company after our most basic principles. Provide 2nd Line on-site desktop and application support services to end users # Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs # Operate cohesively with the service desk team to maintain service levels # All work undertaken must be logged via a Service Desk Reporting Tool, and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken. # Escalate all critical and high-priority incidents to line and senior management # Provide technical expertise and assistance on project assignmentsExperience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool # Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10 # Excellent support experience with mobile devices, e.g. tablets and smartphones running iOS and Android OS # Strong background in supporting the latest Microsoft Office suite on Windows and Mac platforms with recent support. # Good Knowledge of TCP/IP and Network configuration at a Desktop OS level # Enterprise-level support of Active Directory and Exchange for troubleshooting, configuration, and administration activities # Previous experience in the creation of technical support documentation # Enterprise support of Microsoft Office 365, desktop, and Admin # ITIL # Exposure to Infrastructure technologies – Server, Networks, etc # Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications. # Basic knowledge of LAN/WAN, TCP/IP Protocol, Citrix, routers, and switches # Basic experience in Support/administration of Windows servers # Basic experience with Windows Server and associated architecture/services (Active Directory, Group Policy, server roles, DHCP, DNS, IIS) # Installation, configuration and troubleshooting of hardware and software.Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2
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Desktop Support Engineer
hace 2 semanas
Madrid, España Tech Zone LLC A tiempo completoWork type: DispatchLocation: Locations:Boo De Pielagos, Calamonte, Cordoba, ESPARZA DE GALAR, Oroso, La Coruna, San Fulgendo ,SpainContract: B2BJOB DESCRIPTIONDesktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software...
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Desktop support engineer
hace 2 semanas
Madrid, España Tech Zone LLC A tiempo completoWork type: Dispatch Location: Locations: Boo De Pielagos, Calamonte, Cordoba, ESPARZA DE GALAR, Oroso, La Coruna, San Fulgendo , Spain Contract: B2 BJOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware,...
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Desktop Support Engineer
hace 2 semanas
Madrid, España Tech Zone LLC A tiempo completoWork type: Dispatch Location: Locations:Boo De Pielagos, Calamonte, Cordoba, ESPARZA DE GALAR, Oroso, La Coruna, San Fulgendo ,Spain Contract: B2BDescubra si esta oportunidad es adecuada para usted leyendo toda la información que sigue a continuación.JOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound...
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Desktop Support Engineer
hace 3 días
Madrid, España Tech Zone LLC A tiempo completoWork type: Dispatch Location: Locations:Boo De Pielagos, Calamonte, Cordoba, ESPARZA DE GALAR, Oroso, La Coruna, San Fulgendo ,Spain Contract: B2BHabilidades, experiencia, cualificaciones... Si tiene el perfil adecuado para esta oportunidad, asegúrese de inscribirse hoy mismo.JOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop...
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Desktop Support Specialist
hace 6 días
Madrid, España SISL Global A tiempo completoDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...
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Desktop Support Specialist
hace 1 semana
Madrid, España SISL Global A tiempo completoDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.Habilidades, experiencia, cualificaciones... Si tiene el perfil adecuado para esta oportunidad, asegúrese de...
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Desktop Support Specialist
hace 1 semana
Madrid, España SISL Global A tiempo completoDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.Habilidades, experiencia, cualificaciones... Si tiene el perfil adecuado para esta oportunidad, asegúrese de...
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Desktop Support Specialist
hace 5 días
Madrid, España SISL Global A tiempo completoDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.Habilidades, experiencia, cualificaciones... Si tiene el perfil adecuado para esta oportunidad, asegúrese de...
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Desktop Support Specialist
hace 4 días
Madrid, España SISL Global A tiempo completoDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.Habilidades, experiencia, cualificaciones... Si tiene el perfil adecuado para esta oportunidad, asegúrese de...
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Desktop support specialist
hace 1 semana
madrid, España Tech Zone LLC A tiempo completowork type : Dispatch ( Part time) Contract : B2 B JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
