Claims Processor
hace 6 días
OverviewClaims Processor Associate with German and English – join The Cigna Group. ResponsibilitiesProvide the highest level of customer service, striving for first contact resolution, responding within given timelines. Manage new claims from start to end with a solid understanding of product types and claims processes. Handle administration tasks related to the position: email, post, fax, fulfilment, etc. Manage all complaints in compliance with regulations in each country. Handle cancellation and retention duties to maintain the portfolio. Participate in call monitoring and quality reviews to evaluate team performance. Build relations with internal departments to optimize resource use for customers, within regional benefits and with relevant service partners. Identify potential process improvements and recommend them to the Team Manager. Actively support team members and provide resources to achieve team goals. Escalate customer complaints as needed. Serve as point of contact for nominated country clients. QualificationsExperience in Life Insurance products, claims environment and customer service-focused organizations. Experience in all levels of complaints resolution. Experience working in a contact centre environment. Ability to meet/exceed targets and manage multiple priorities. Proficient in Microsoft Office applications. Advanced level of German or native speaker. Advanced level of English or native speaker. Any other European language is a plus. Excellent attention to detail with a high level of accuracy. Strong interpersonal skills with excellent verbal and written communication to internal and external clients. Desirable commercial skills. Ability to work independently and proactively recommend and implement process improvements. Ability to organize, prioritize and manage workflow to meet individual and team requirements. Ability to quickly identify customer needs and exercise judgment in a professional and confident manner. Key CompetenciesConflict management Customer focus Learning and applying quickly Problem solving What we offerContract: Permanent Environment: Multicultural working environment Hybrid working: 4 days per week from home and 1 day from our Madrid office Schedule: 8:45 – 17:30, Monday to Friday Social Benefits: Private Medical and Dental Insurance, Restaurant Card, Educational Development Program, Foreign Language Scholarship, 100% sick leave coverage, flexible compensation, etc. Start date: 1st of January (TBC) About Cigna Healthcare: Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information to make the best health choices. EEO statement: Qualified applicants will be considered without regard to race, color, age, disability, sex, pregnancy or related medical conditions, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws. LocationMadrid, Community of Madrid, Spain#J-18808-Ljbffr
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Claims Processor
hace 2 semanas
Madrid, España Chubb A tiempo completoDescriptionJob Description: This is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters. If you are someone who prides themselves on providing outstanding customer service and thrives in a collaborative setting,...
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Claims Processor
hace 2 días
Madrid, España Chubb A tiempo completoDescription The Role This is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters. If you pride yourself on providing outstanding customer service and thrive in a collaborative setting, this position might be...
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Claims Processor
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Madrid, Madrid, España Chubb A tiempo completoJob DescriptionJOB DESCRIPTIONThis is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters.If you are someone who prides themselves on providing outstanding customer service and thrives in a collaborative setting,...
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Claims Processor
hace 6 días
Madrid, Madrid, España Chubb A tiempo completoDescription The Role This is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters. If you pride yourself on providing outstanding customer service and thrive in a collaborative setting, this position might be...
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Claims Processor
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Hybrid Claims Processor – EMEA Support
hace 6 días
madrid, España Chubb A tiempo completoA leading global insurance company is seeking a Claims Processor to join their Madrid team. This role involves providing exceptional support to claims teams and handling various claims administrative tasks. The ideal candidate will have advanced English and bilingual Dutch skills, alongside a preference for a law degree. Responsibilities include ensuring the...
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Claims Processor
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Madrid, España Chubb A tiempo completoJob DescriptionWe have an exciting opportunity for a Property Claims Processor – French Speaker to join our EMEA Claims Centre, based in Madrid. In this role, you will ensure the accurate assessment and proactive management of property claims from first notification through to settlement, in accordance with policy conditions, Chubb procedures, and agreed...
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Claims Processor
hace 2 semanas
Madrid, España Chubb A tiempo completoDescriptionWe have an exciting opportunity for a Property Claims Processor – French Speaker to join our EMEA Claims Centre, based in Madrid. In this role, you will ensure the accurate assessment and proactive management of property claims from first notification through to settlement, in accordance with policy conditions, Chubb procedures, and agreed...
