Product Support

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing.By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.This Position reports to: Digital Lead - GlobalYour Role and Responsibilities Support internal and external customers of the ABB Robotics Software & Digital Product Line. Work with Robotics local country organizations as well as new Optifact customers directly and be accountable to deliver a seamless customer journey during the post-sales phase. Support internal and external customers throughout use of product, from carrying out product deployments to continuous use and troubleshooting. Act as the voice of the customer to development teams to ensure product quality and ease of product troubleshooting. In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.- Work model: #LI-hybridYou will be mainly accountable for: Offering technical advice on inquiries from customers & Digital Sales Specialists about ABB Robotics Digital solutions. Performing analytic and diagnostic studies with customers IT and OT experts to determine the optimal technical deployment to meet customer needs and address complex inquiries. Support product teams to ensure product readiness, review new product features and advise on improvements. Deliver software deployments on customer infrastructure. Triage and troubleshoot customer issues within pre-defined KPIs. Work together with the Software & Digital R&D team to fix issues and rollout solutions quickly to affected customers.Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the Role Degree in Engineering, electrical engineering, data science or related disciplines preferred (although professional exposure would compensate for lack of specific academic background). 5+ years of professional experience Software skills, such as: RobotStudio, Node-RED, JavaScript, MongoDB, PostgreSQL, Grafana, SQL, network configurations Knowledge of server OS, network topologies and configuration as well as infrastructure monitoring and management Experience in the industrial environment; Robotics-specific industry exposure preferred, such as robot variables and robot programming software a plus Self-starter, comfortable with hands-on work in constantly changing environments with little guidance. Excellent communication skills, able to communicate with internal and external stakeholders. Experience in working within product development area, close to development teams preferred. Fluency in English, both written and spoken.What’s in it for you?We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. BenefitsFrom well-being to retirement, ABB offers benefits that support every stage of your career. ️Lunch Allowance / Cantine : Enjoy subsidized meals or canteen access depending on your location. Home Office Flexibility : Work from wherever suits you best thanks to our flexible remote work options. Company Mobile Phone : Stay connected with a corporate phone – no need to mix work and personal calls. ️Employee Parking : We’ve got employee parking so you can start your day stress-free Benefits Platform:Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal. Employee Share Acquisition Plan:Want to invest in your future? Join our share acquisition plan and grow with the company. Learning & Training : Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career. Career Development : Expect plenty of chances to advance your career internally with our Open Job Market, with support to explore new roles and take on exciting challenges Flexible Work Practices:We get that life happens – we support a healthy balance between your professional and personal life. Wellbeing Program:From mental health support to wellness activities, we’ve got your back—mind and body. More about us ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/roboticsABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this ‘Engineered to Outrun’. The company has over 140 years of history and around 110,000 employees worldwide. ABB’s shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB).www.abb.comAt ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.Call to ActionJoin us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.#ABBCareers #RunwithABB #RunwhatrunstheworldWe value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.