Product Support Engineer

hace 1 semana

Madrid, España Nexthink A tiempo completo

Company Description
Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started.
**#LI-Hybrid**

**Job Description**:
As a Product Support Engineer/Technician you will be handling the support level 1 and support level 2 (and 24/7 on-call) requests around the Nexthink solution and its different components. You will be based in our branch office in Madrid and you will report to the Support L1 & L2 Manager.

The standard support service will be delivered during business hours from the office in Bangalore while the on-call service will be delivered for a week, once per month and from your home.

**Job Duties**
- Level 1 and Level 2 support for customers and partners all around the world (and 24/7 on-call)
- Direct handling of the troubleshooting phase including phone communication and remote sessions with the stakeholders
- Constant tracking of every request from the beginning until its resolution
- Take part in follow-up meetings with the different teams of the organization involved in the resolution of a given topic
- Update, maintain and enhance the knowledge base

**Qualifications**:

- At least 3 years of technical support experience
Good Understanding of Cloud Technologies such as Azure or AWS
- Consolidated experience in virtualisation and system and network administration
- Basic understanding of Linux scripting
- Good knowledge of Windows Operating Systems
- Excellent written and verbal communication skills in English
- Very strong orientation towards customer service
- Curiosity and strong attention to details
- Immediate incorporation availability

Additional Information
We are 800+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

  • Product Support Engineer

    hace 2 días

    Madrid, España Multiverse Computing A tiempo completo

    About the RoleWe are seeking a proactive and technically skilled Product Support Engineer to join our team on a temporary contract. You will provide customer‑facing technical support for our compressed Large Language Models (LLMs) and API services.ResponsibilitiesBecome an expert in all Multiverse Computing products.Provide...

  • Product Support Engineer

    hace 2 días

    Madrid, España Multiverse Computing A tiempo completo

    About the Role We are seeking a proactive and technically skilled Product Support Engineer to join our team on a temporary contract. You will provide customer‑facing technical support for our compressed Large Language Models (LLMs) and API services. Responsibilities Become an expert in all Multiverse Computing products....

  • Product Support Engineer

    hace 2 semanas

    Madrid, España Multiverse Computing A tiempo completo

    We are looking to fill this role immediately and are reviewing applications daily. Expect a fast, transparent process with quick feedback. Why join us? We are a European deep-tech leader in quantum and AI, backed by major global strategic investors and strong EU support. Our groundbreaking technology is already transforming how AI is deployed worldwide —...

  • Product Support Engineer

    hace 1 semana

    Madrid, España Multiverse Computing A tiempo completo

    We are looking to fill this role immediately and are reviewing applications daily. Expect a fast, transparent process with quick feedback. Why join us? We are a European deep-tech leader in quantum and AI, backed by major global strategic investors and strong EU support. Our groundbreaking technology is already transforming how AI is deployed worldwide —...

  • Product Support Engineer

    hace 4 días

    madrid, España Multiverse Computing A tiempo completo

    Overview We are looking to fill this role immediately and are reviewing applications daily. Expect a fast, transparent process with quick feedback. Why join us? We are a European deep-tech leader in quantum and AI, backed by major global strategic investors and strong EU support. Our groundbreaking technology is already transforming how AI is deployed...

  • Product Support Engineer

    hace 2 días

    Madrid, España Multiverse Computing A tiempo completo

    We are looking to fill this role immediately and are reviewing applications daily. We are a European deep-tech leader in quantum and AI, backed by major global strategic investors and strong EU support. Our groundbreaking technology is already transforming how AI is deployed worldwide — compressing large language models by up to 95% without losing accuracy...

  • Product Support Engineer

    hace 2 semanas

    Madrid, España Nexthink A tiempo completo

    Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response,...

  • Product Support Engineer

    hace 7 días

    Madrid, Madrid, España Multiverse Computing A tiempo completo

    We are looking to fill this role immediately and are reviewing applications daily. Expect a fast, transparent process with quick feedback.Why join us?We are a European deep-tech leader in quantum and AI, backed by major global strategic investors and strong EU support. Our groundbreaking technology is already transforming how AI is deployed worldwide —...

  • Product Support Engineer

    hace 1 semana

    Madrid, España Nexthink A tiempo completo

    **Location**: - Madrid, ES**Job Term**: - Full-Time**Company Website**: Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform...

  • Product Support Engineer

    hace 2 semanas

    Madrid, Madrid, España Multiverse Computing A tiempo completo

    We are looking to fill this roleimmediatelyand are reviewing applications daily. Expect a fast, transparent process with quick feedback.Why join us?We are a European deep-tech leader in quantum and AI, backed by major global strategic investors and strong EU support. Our groundbreaking technology is already transforming how AI is deployed worldwide —...