Dutch Speaking Banking Support Specialist

hace 2 semanas


Valencia, España Job Squad A tiempo completo

Dutch Speaking Customer Experience Specialist in Valencia in online banking. With other roles in Malaga and Barcelona.

You'll provide expert support to users, ensuring they have a seamless and efficient experience. If you're a native Dutch speaker with a strong customer service background, this is your chance to make a significant impact in a rapidly growing fintech company.

Tasks

Role Overview:

You’ll support Dutch users of a leading online banking app, primarily through chat. Your tasks include helping customers set up accounts, resolving transaction issues, identifying and escalating fraud cases, and ensuring overall satisfaction. You’ll also play a key role in onboarding new clients and improving internal processes.

Requirements

Who We’re Looking For:

Native Dutch speakers with at least a bachelor’s degree (or equivalent) and experience in customer-facing roles. You’ll be part of a vibrant, supportive team in a rapidly expanding company.

Benefits

What We Offer:

  1. Salary: from 1,600 EUR - 1,800 EUR per month.
  2. Benefits: Paid breakfast and lunch, health insurance, Spanish and mindfulness classes, fitness boot camps, and social activities like Friday evening drinks.
  3. Work Schedule: 39 hours/week, Monday to Friday during regular office hours.
  4. Career Growth: Join a fast-growing company with ample opportunities for advancement.
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