Senior Sales Associate

hace 3 semanas

Madrid, España VERSACE A tiempo completo

WHO YOU ARE
Our contributors at Versace are stylish, fashionable and elevated individuals who have a drive to achieve results and a passion for customer engagement. Success starts with being an entrepreneur - by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being solution oriented.


WHAT YOU WILL DO
The Senior Sales Associate will join our team reporting to the Store Manager. You will build relationships with customers and maximize sales opportunities, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience.


Business & Client Management
  1. Partner with management team to strategically achieve sales targets
  2. Strive to always increase brand and product knowledge
  3. Master selling skills to satisfy customer needs
  4. Take action to maximize the sales opportunity on all categories
  5. Embrace and promote our Retail Excellence Program with both clients and staff
  6. Build strong partnerships with clients, peers, and management through effective communication
  7. Ensure superlative customer service standards, to meet customer expectations
  8. Act as brand ambassador to build relationships with new customers and VIP clientele
  9. Deliver the ultimate Versace experience to increase customer loyalty
  10. Drive results through delivering an elevated customer experience both during and after sale service

CRM activities
  1. Capture customer data all the time
  2. Proactively take possible actions to maintain a long-term relationship with customers
  3. Participate in the organization of In-store and Promotional events
  4. Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

Operations
  1. Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
  2. Remain in compliance with operational and company policies and procedures
  3. Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

YOU’LL NEED TO HAVE

  1. 2 to 3 years’ experience in retail – luxury experience preferred
  2. Creative skills and “eye for fashion”, attention to detail

WE’D LOVE TO SEE

  1. High level of knowing trends
  2. An entrepreneur with the ability to drive results
  3. Well connected with a strong ability to engage
  4. Elevated customer service skills; a true fashion expert with a passion for sales
  5. A positive, outgoing, high-energy personality able to thrive within a high-paced environment and being multi-tasking
  6. Strong relationships skills and ability to maintain long-term with clients and community and understands the needs and changes of the market
  7. Ability to work in a team
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