Order Entry Representative

hace 1 mes

Madrid, España Abbott A tiempo completo
JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

For our Abbott Diagnostics Division HIAC, we are looking for talented, well-motivated Junior Professionals to join our team in Europe & EEMEAP as an ASSOCIATE TECHNICAL SPECIALIST to provide installations and service support to our projects in Europe & EEMEAP.

Position: Representative Order Entry - Madrid

MAIN PURPOSE OF ROLE

  • Individual contributor with comprehensive knowledge in the specific area.
  • Ability to execute highly complex or specialised work.
  • Knowledge acquired from several years of experience or specialist training in particular area.
  • Works independently, applies standards yet adapts precedent and may make departures from established processes to resolve problems.
  • Responsible for gathering information and confirming sales prompted by incoming calls.

MAIN RESPONSIBILITIES

  • Receives telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures.
  • Uses computerized system to gather information and confirm sales prompted by incoming calls.
  • No selling responsibilities are involved with this activity.
  • Typically transfers calls to appropriate person as necessary.
  • Handles situations which may require adaptation of response or extensive research according to customer response.
  • May answer inquiries, resolve problems, and promote products/services.
  • Requires extensive knowledge of company, products, and/or services.
  • May assess needs and suggest/promote alternative products or services.
  • Requires ability to navigate a computerized data entry system or other relevant applications.

QUALIFICATIONS

Education

  • Foundation in administration/baccalaureate.

Background

  • Business Orientation.
  • Pe Ski/Is.
  • SAP/AS 400.
  • Proficient in Microsoft Office Applications.

JOB FAMILY: Customer Service

DIVISION: ADC Diabetes Care

LOCATION: Spain > Madrid : Quintanavides

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: No

MEDICAL SURVEILLANCE: No

SIGNIFICANT WORK ACTIVITIES: Not Applicable

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