Dutch-speaking Customer Support Representative, Barcelona
hace 2 semanas
Join Our Team as a Dutch-speaking Customer Support Representative
We are seeking a dedicated Customer Support Representative fluent in Dutch to join our team in Barcelona If you have a passion for helping customers and thrive in a fast-paced environment, we want to hear from you.
Key Responsibilities:
- Manage incoming customer inquiries through phone, email, chat, and automated alerts, addressing user needs efficiently.
- Document call details in our call management system, ensuring timely responses and resolutions within agreed SLAs.
- Stay informed about our services and products, especially those tailored to individual customer applications.
- Escalate any potential service issues to senior team members as needed.
- Adhere to project processes and procedures while ensuring compliance with contractual SLAs.
- Provide coverage for other agents during their absence and collaborate with the team on specific projects.
- Handle administrative responsibilities, including managing holiday, sickness, and overtime records.
- Participate in regular team meetings and complete additional tasks assigned by management to ensure service performance and customer satisfaction.
Requirements:
- C2/ fluent in Dutch (both verbal and written) with a minimum B2 level of English.
- At least 1 year of customer service experience, preferably in technical support.
- Advanced IT knowledge in areas such as signal path connectivity, wireless networking, and audiovisual products.
- Strong customer service aptitude with excellent listening skills to understand customer needs.
- Ability to take ownership of calls, progressing them to resolution or escalating as necessary.
What We Offer:
- Competitive remuneration package based on experience, skills, and performance.
- Full-time work schedule: Monday to Friday, 09:00 AM - 06:00 PM.
- A dynamic and creative team environment with a positive and friendly atmosphere.
- 23 days of paid annual leave.
- Guidance and tools to help you reach your full potential.
If you are ready to take the next step in your career and join a fantastic team in Barcelona, apply now
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