Junior Customer Service Specialist

hace 3 semanas

Madrid, España buscojobs España A tiempo completo

We are looking for two Junior Customer Service Specialists (flexible working time and partial remote work possible) to join our growing team in Madrid, Spain.

This role requires you to become an expert on our Pix4D products and provide technical support to customers and partners. You will solve related issues with data acquisition, processing, and post-processing. The ideal candidate has excellent communication and people skills, as well as an interest and desire to evolve in a fast-growing technology company.

There are two positions available, one for our desktop (PIX4Dmatic, PIX4Dsurvey, and PIX4Dmapper) and one for our mobile (PIX4Dcatch) applications. Relevant backgrounds include photogrammetry, geomatics, CAD software and/or land surveying, RTK technology, and drone piloting.

Responsibilities
  • Master Pix4D’s products and solutions and stay up to date on improvements.
  • Respond promptly and professionally to customer inquiries and provide technical assistance services mainly using our ticketing system or in-person interactions.
  • Assist customers by answering promptly and professionally to inquiries with accurate information on a wide range of topics (products or services, pricing, and features).
  • Provide technical assistance and troubleshooting for customers, diagnosing and resolving issues, and escalating complex problems to product teams.
  • Gather and analyze feedback from customers regarding their experiences, challenges, and suggestions for improvement.
  • Update and maintain Pix4D’s online documentation to ensure accuracy and clarity.
  • Work closely with other Support experts in different Pix4D teams and offices.
  • Propose and implement initiatives that improve the customer experience and help the team scale up.
  • Proven knowledge in the field of Geodesy, Photogrammetry, Geomatics, or similar.
  • Proficiency with technology and software applications.
  • Excellent verbal and written communication skills.
  • Strong empathy and patience for effectively addressing customer inquiries.
  • Strong problem-solving skills for diagnosing customer issues.
  • Good organizational skills for managing multiple tasks and deadlines effectively.
  • The ability to adapt to changing priorities and customer needs.
  • The ability to work effectively as part of a team.
  • A strong customer focus for prioritizing customer needs.
  • Proficient English language skills, written and spoken.
  • Perfect fit with Pix4D’s values: passionate, positive, collaborative and respectful attitude.

PLEASE SUBMIT YOUR APPLICATION AND CV IN ENGLISH

Benefits
  • Remote and office work in an international environment.
  • Private Health insurance with Mapfre.
  • Access to Gympass.
  • Mental, Legal and Financial assistance program.
  • Flexible benefits with Sodexo (childcare, transportation, restaurants).
  • 25 days of paid vacation.
  • Company Social Events.
  • Discounts for different activities and services with WeWork membership.

Pix4D is a unique, fun, and intellectually stimulating company where you can grow and excel in your field. Our environment is authentic and multicultural, a place where we respect and learn from each other in the pursuit of being the best at what we do.

Recruitment

Pix4D promotes diversity and offers opportunities across all levels and career paths in all of its offices regardless of gender, race, or religion.

Company

When you work at Pix4D, you empower professionals worldwide to digitize reality through survey-grade georeferenced 2D maps and 3D models.

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