Dutch-speaking Customer Service Sales Representative in Barcelona, Spain

hace 5 días


Barcelona, Barcelona, España Multilingual Worldwide A tiempo completo

Customer Service and Sales Representative

Responsibilities

  • Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
  • Fast and effective response to inbound queries
  • Outbound calls when necessary to solve issues with customers and different internal business units
  • Quote creation and follow up with cross selling / up selling and a proactive and service attitude
  • Ensuring personal knowledge of the Store portfolio and Post sales process' are maintained
  • Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.


Candidate Profile

  • Advanced level of English + native market language
  • Strong communication skills
  • Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
  • Customer Driven and motivation to work in sales
  • Achievement and target oriented
  • IT knowledge and technical understanding
  • Minimum of 1 year relevant experience
  • Strong personal interest & curiosity in IT products and applications
  • Real capability to listen to customers
  • Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
  • Exceptional customer facing and customer care skills

About us

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.



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