International Patient Assistant
hace 1 mes
Your responsibilities and impact as a Patient Assistant will be:
Acting as a mediator between the consumer and the clinic to address any concerns or issues that may arise
Effectively addressing patient inquiries by delivering unbiased, precise, non-promotional, and non-medical information.
Assuring the customers have a positive experience fitting our client ́ quality standards.
Coordinating an onboarding process for interested customers, guiding them through the necessary steps to become a valued client.
Skills, qualifications and interests you need to succeed in this role:
Native level of Spanish with a fluent level of Italian and English (at least C1)
Already based in Barcelona or metropolitan area
Having excellent verbal and written communication skills
Being able to work independently in a fast-paced environment
Being able to quickly understand customers ́ needs and dealing with their emotions
Having a well organized and structured way of working
Minimum 1 year of experience working in a customer service environment
Data entry skills and knowledge of Microsoft Office (Word, Excel and Outlook)
Previous experience working in the medical (aesthetics) would be a plus
Previous experience working with Zendesk and Salesforce would be a plus
What ́s in it for you?
Contract: permanent + 2 month probationary period
Competitive salary
Benefits: meal voucher, 27 days of vacation + your birthday off, pension plan, mental policy
Working hours: Mon-Fri 9-18
Hybrid work model
Health insurance: private health + life insurance
Your future company:
Our client is a rapidly growing global team at a renowned global medical technology company. The organization is dedicated to enhancing patient safety and aesthetic outcomes, with a primary focus on the breast aesthetics and reconstruction market. With a robust portfolio of cutting-edge silicone gel-filled breast implants, they are revolutionizing the femtech industry through innovative design, development, manufacturing, and marketing.
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