Premier Account Executive

hace 3 semanas

Madrid, Madrid, España U.S. Bank A tiempo completo

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The Customer Resolution Specialist handles highly sensitive customer inquiries escalated from the Customer Service Reps and other internal sources. The primary purpose of this job is to retain the account by effectively resolving highly complex customer inquiries and problems by providing customers with account information; resolving billing disputes; correcting payment errors; performing account maintenance; taking card or other orders; acting on lost or stolen cards and researching customer problems that could not be resolved during an initial contact.

Basic Qualifications

  • High school diploma or equivalent
  • Six months to one year of experience in a bank Customer Service Representative role

Preferred Skills/Experience

  • Thorough knowledge of all assigned products and services and their terms, conditions, and benefits
  • Knowledge of U.S. Bank systems and procedures
  • Ability to deliver high quality customer service
  • Strong verbal and written communication skills
  • Possesses judgment in order to recognize and initiate exceptions to policy
  • Strong problem-solving and negotiation skills, as well as the ability to handle difficult customer calls
  • Proficient computer navigation skills using a variety of software packages
  • Strong time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ) .

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.


  • Account Executive

    hace 6 días

    Madrid, Madrid, España Page Personnel España A tiempo completo

    La persona seleccionada como Account Executive (mid market), entre sus funciones estarán:Actividad comercial centrada en la consecución del objetivo de ventas en cliente nuevo Prospección de su mercado asignado Construir y mantener nuevas relaciones comerciales sólidas con sus partners Gestionar Planes de Negocios de socios potenciales, incluyendo...

  • Sales Account Executive

    hace 6 días

    Madrid, Madrid, España Inneva Pharma A tiempo completo

    Sales Account Executive: Buscamos una Account Executive para incorporarse en una empresa ubicada en la zona de CastellanaResponsabilidades:Bacground en ventasExperiencia Cold CallingContacto directo con el clienteBuscamos una persona ambiciosa y buen comunicadorOfrecemos:Plan de carrera a futuroPaquete de accionesBS: 40.000€ + VariableComisiones sin...

  • Global Account Executive

    hace 5 días

    Madrid, Madrid, España VMware A tiempo completo

    The Elevator Pitch: Why will you enjoy this new opportunity?We are looking for a confident Global Account Executive to join our team at VMware in Spain. You will bring passion, drive and a genuine customer first approach to help our Global Account customers achieve their digital transformation goals. You will own the customer engagement whilst orchestrating...

  • Account Executive

    hace 6 días

    Madrid, Madrid, España Mimecast A tiempo completo

    We are searching for a self-motivated Account Executive to help with organization expansion. This individual will lead all operations to ensure the expansion of Mimecast in Spain. Responsibilities include all aspect of starting a business in the cyber security, aligning with our distributor sales force, recruiting partners, generating marketing activities,...

  • Account Executive

    hace 5 días

    Madrid, Madrid, España Timestamp Group A tiempo completo

    Timestamp Groupaggregates several leading Portuguese IT solutions and services companies around the concepts of excellence and knowledge sharing. We are committed to technological leadership, based on the quality of our service and technological solutions, supported by continuous training and certification.Rol:Account ExecutiveKey Responsibilities:Account...

  • Account Executive

    hace 6 días

    Madrid, Madrid, España Timestamp Group A tiempo completo

    Timestamp Group aggregates several leading Portuguese IT solutions and services companies around the concepts of excellence and knowledge sharing. We are committed to technological leadership, based on the quality of our service and technological solutions, supported by continuous training and certification.Rol :Account ExecutiveKey Responsibilities:Account...

  • Account Executive

    hace 6 días

    Madrid, Madrid, España Cloudera A tiempo completo

    Business Area:SalesJob Description:Cloudera Sales empowers the world's largest enterprises across every industry to use data to solve some of the most complex challenges thatimpact businesses,communitiesandlives We have a platform that delivers incredible Data and Analytics technology across On Prem, Public Cloud, and in a Hybrid model. We're at an exciting...

  • Account Executive

    hace 6 días

    Madrid, Madrid, España Clasing A tiempo completo

    Account Executive (B2B Sales) Madrid Madrid, Community of Madrid, ES Somos una empresa tecnológica que está redefiniendo el sector EdTech. En Clasing buscamos ayudar a personas y empresas a potenciar el aprendizaje de idiomas de manera efectiva, flexible y adaptada a los objetivos personales y profesionales de cada persona. Nuestra propia metodología de...

  • SaaS Account Executive

    hace 4 semanas

    Madrid, Madrid, España LHH A tiempo completo

    Desde la división de IT Sales de LHH, nos encontramos en búsqueda de un perfil de SaaS Account Executive para una importante empresa tecnológica de desarrollo de software especializada en el sector de las energías renovablesSobre La Posición:Cómo Account Executive te encargarás de abrir nuevos mercados y ampliar las relaciones con clienteFunciones...

  • SaaS Account Executive

    hace 6 días

    Madrid, Madrid, España LHH A tiempo completo

    Desde la división de IT Sales de LHH, nos encontramos en búsqueda de un perfil de SaaS Account Executive para una importante empresa tecnológica de desarrollo de software especializada en el sector de las energías renovablesSobre La Posición:Cómo Account Executive te encargarás de abrir nuevos mercados y ampliar las relaciones con clienteFunciones...

  • SaaS Account Executive

    hace 3 semanas

    Madrid, Madrid, España LHH A tiempo completo

    Desde la división de IT Sales de LHH, nos encontramos en búsqueda de un perfil de SaaS Account Executive para una importante empresa tecnológica de desarrollo de software especializada en el sector de las energías renovablesSobre La Posición:Cómo Account Executive te encargarás de abrir nuevos mercados y ampliar las relaciones con clienteFunciones...

  • Account Executive

    hace 6 días

    Madrid, Madrid, España Thirdera A tiempo completo

    Thirdera is looking for a highly skilled Account Executive to join our Spain team Whois Thirdera? Thirdera is the largest pure play ServiceNow partner worldwide. We strive to make smarter ways of working a reality as we generate transformation, digitization, and automation for our customers at thespeed of NOW. Thirderabrings together the power of the...

  • SaaS Account Executive

    hace 6 días

    Madrid, Madrid, España LHH A tiempo completo

    Desde la división de IT Sales de LHH, nos encontramos en búsqueda de un perfil de SaaS Account Executive para una importante empresa tecnológica de desarrollo de software especializada en el sector de las energías renovablesSobre La Posición:Cómo Account Executive te encargarás de abrir nuevos mercados y ampliar las relaciones con clienteFunciones...

  • Account Executive, Large Enterprise

    hace 6 días

    Madrid, Madrid, España Gartner, Inc. A tiempo completo

    Account Executive, Large Enterprise page is loaded Account Executive, Large Enterprise Apply locations Madrid Barcelona time type Full time posted on Posted Yesterday job requisition id 71040 About Gartner:Are you looking for a fast-paced career with outstanding advancement potential at a global market leader? If so, think about Gartner.The world's leading...

  • Account Executive

    hace 5 días

    Madrid, Madrid, España Thirdera A tiempo completo

    Thirdera is looking for a highly skilled Account Executive to join our Spain teamWho is Thirdera?Thirdera is the largest pure play ServiceNow partner worldwide. We strive to make smarter ways of working a reality as we generate transformation, digitization, and automation for our customers at the speed of NOW. Thirdera brings together the power of the...

  • Account Executive

    hace 5 días

    Madrid, Madrid, España Page Personnel España A tiempo completo

    Comunicación proactiva con los socios de tu mercado local por teléfono y por mensajería interna para ayudar al desarrollo del negocio Responsable de una cartera de socios, primer punto de contacto, respuesta a preguntas yhaciendo un seguimiento cuando sea necesario. Responsable de mantener una relación estable con los socios de alojamiento Ser conocedor...

  • Sales Account Executive

    hace 6 días

    Madrid, Madrid, España Sdad Iwantic S.L. A tiempo completo

    Desde la división deSales & Customer deIwantic, seleccionamos para empresa de desarrollo de software con sede en Madrid y presencia global, un perfil de Sales Account Executive para mercado USA.¿Qué harás? Reportarás a la Dirección Comercial y trabajarás en el departamento de Ventas de la compañía. Serás responsable de la negociación y cierre de...

  • Account Executive

    hace 6 días

    Madrid, Madrid, España LHH A tiempo completo

    ¿Tienes más de 5 años de experiência realizando labores de desarrollo de negocio dentro del sector de la Fibra Optica, Cableado y/o Almacenamiento de Datos?Desde LHH buscamos un Account Executive para gestionar la zona centro y realizar labores tanto de desarrollo de negocio como fidelización de clientes. Si tienes al menos 5 años de experiência...

  • Senior Account Executive

    hace 5 días

    Madrid, Madrid, España MRM A tiempo completo

    SENIOR ACCOUNT EXECUTIVE:THE ROLE:MRM Spain seeks a Senior Account Executive to join our team in Madrid. This person will be supporting global FMCG brands, leaders in their category and are creating breakthrough, award-winning marketing. The Senior Account Executive will be essential to the continued success of creative communications that are highly...

  • Sr. Account Executive

    hace 6 días

    Madrid, Madrid, España Open Text Corporation A tiempo completo

    SrAccount Executive: Req id: Madrid, M, ESOPENTEXT THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.a