Senior Business Solution Consultant

hace 2 semanas

Madrid, Madrid, España BASF SE A tiempo completo
ABOUT US

At BASF Digital Hub Madrid we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF ́s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

WHAT YOU CAN EXPECT

Our broad range of digital services for end customers also includes solutions for service differentiation based on important criteria and factors from marketing and sales. We are looking for a Senior Business Solution Consultant with a wide range of skills and knowledge to effectively create and maintain a high level of process automation across multiple digital channels that ensures a consistent offering of services and thus leads to a great personalized experience for our end customers with BASF.

RESPONSIBILITIES
  • In this position, you will advise and coach our business colleagues in BASF's Customer Success Platform based on Salesforce, with a special focus on service-oriented processes.
  • You quickly gather and understand complex business requirements and develop design solutions for implementation, ensuring continuous integration, deployment, and optimization of our digital product.
  • Additionally, you are responsible for ensuring the processes are in alignment with the strategic customer approach of the business units.
  • Exploring and driving new innovative features (incl. (Gen) AI) that enhance the end user and customer experience will be an important part of your role.
  • With your experience, you coach team colleagues with less experience.

Detailed Tasks:

  • Consultancy of business stakeholders and end users
  • Gap fit and requirement analysis
  • Translating demands into User Stories that can be implemented by the development team
  • Leading business rollouts
  • User onboarding and training in Salesforce
  • Organization of user community events and activities
  • Cross-product collaboration
QUALIFICATIONS
  • Completed university degree in Business Informatics or Business Administration with a focus on IT/Digitalization or a comparable field of study
  • Several years of working experience with CRM's
  • Knowledge and applied know-how in agile working methodologies and tools such as Scrum, Kanban, Jira, Confluence, Azure DevOps
  • Hands-on consulting and customization experience in Salesforce (Sales, Marketing & Service Cloud), interfaces, web or cloud solutions, Salesforce certifications (i.e. SF Associate, Administrator, Service Cloud Consultant or similar) are beneficial
  • Excellent communication in English, language skills in German are plus
  • Customer-centric focus and ability to deliver sustainable best-fit solutions for our business units
  • Team player with entrepreneurial thinking and a desire to drive innovation forward
BENEFITS
  • A secure work environment because your health, safety and wellbeing is always our top priority.
  • Flexible work schedule and Home-office options, so that you can balance your working life and private life.
  • Learning and development opportunities
  • 23 holiday days per year
  • 5 additional days (readjustment)
  • 2 cultural days
  • A collaborative, trustful and innovative work environment
  • Being part of an international team and work in global projects
  • Relocation assistance to Madrid provided
At BASF, the chemistry is right.

Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.


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