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ServiceNow HRSD SME
hace 2 meses
Our opportunity
In this role, you will be a member of Global Shared Services team, collaborating closely with the HR Operations and Technology team in implementing the global HR ServiceNow roadmap, supporting the HR demand from all the countries in scope and working on different projects together with several other teams across the regions.
As a ServiceNow Specialist with our ServiceNow HRSD team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize our HR operations and help driving business results.
The job's core deliverables will rely on delivering services to internal clients. It may involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise.
Your role
As a ServiceNow HRSD SME your main responsibilities will involve:
- Lead implementations, gather requirements from our customers and be heavily involved in the delivery team.
- Help to refine stories and able to realize them in sprints.
- Interact with our customers on a regular basis through video/teleconferences and email to understand client's processes and business problems.
- Design and develop ServiceNow features based on business requirements and technical specifications using stories.
- Collaborate with our expert leading the configuration and customization of ServiceNow HR Module
- Troubleshoot and resolve technical issues related to ServiceNow HR Module customizations, and integrations, providing root-cause analysis and recommendations for improvement.
- Perform day-to-day support and maintenance, work with the team.
- Work in an Agile environment, adhere to and improve the best practices and processes currently in place.
- Create and maintain thorough documentation for ServiceNow customizations, integrations, and workflows.
Your Skills and Experience
As ServiceNow HRSD SME your skills and qualifications will ideally include:
- Experience in defining and deploying processes
- Experience identifying solutions with a focus on implementation of technology
- Confident in converting business requirements to configuration requirements by authoring user stories that support Agile Development
- 3+ years of technical experience in ServiceNow platform
- 1+ year of hands-on experience and exposure with ServiceNow HRSD including Virtual Agent, Portal (EC Pro), Agent Workspace
- In-depth knowledge of ServiceNow and HRSD implementation best practices
- Certified ServiceNow career path (preferable at least one CIS certification)
- Good understanding of the key technologies relevant to the ServiceNow integration solutions including Web Services, LDAP, REST, SOAP, Integration Hub
- Experience with scripting in the ServiceNow platform using: JavaScript, HTML, CSS
- Excellent written and oral communication skills in English (further languages are an asset)
- An analytical and problem-solving person
- Result and service-oriented, persistent, proactive and capable of driving things forward in challenging situations.
- Work experience in a multicultural environment and with virtual teams
- High intercultural awareness, real team player and open-minded attitude
Additional Information
As well as a competitive salary and a yearly bonus we offer benefits package which includes:
- Option to work remotely within Spain even up to 100% - you choose; with option to work abroad up to 25 days yearly
- Over 300 euros net to set up your home office and additional monthly home office allowance
- Wide range of internal and external trainings, including free English, German and Spanish classes depending on the needs
- Ticket restaurant or flexibility to exchange it for other benefits
- Life, accident, and Health Insurance
- Collective Life Retirement Plan
- 2000 referral bonus if you bring other talented people like you
- Special banking and insurance conditions plus Exclusive Employees discounts
- Functional diversity benefits
- Events: summer and Christmas party, different activities like hiking, investment, beach volley club and many more
- No dress code
#LI-Remote
Primary work location is Barcelona, Poblenou. Please apply with your CV in English by clicking on the button "Apply online".
Who we are
Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You'd give them confidence and reassurance by protecting what they love most. It's a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.
Diversity & Inclusion
At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.
So be challenged. Be inspired. Help us make a difference
You are the heart & soul of Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let's continue to grow together
- Location(s): ES - Barcelona
- Remote working: Yes
- Schedule: Full Time
- Recruiter name: Raquel Martin Blanco
