Patients Experience Manager
hace 2 meses
We are Impress. We believe everyone deserves a smile they'll love.
We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.
Our business model, a true combination of medical expertise and digitalization has been recognized in the top fastest-growing Health-Tech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up
Born in Barcelona in 2019, we've grown to pioneer leading care, flagship clinics and state-of-the-art tech across multiple countries and more than 150 locations, and we are expanding fast Our aim is to improve people's health and quality of life across the globe.
We are looking for a Patient Experience Manager The ideal candidate will directly manage our teams and a multi-functional international in-house and outsourced Front Office staff
Responsibilities:
As a patient experience manager, you'll ensure patients receive high-quality care and positively interact with healthcare services.Enhance patient satisfaction, address concerns, and improve overall patient experience.Act as a patient advocate, ensuring their needs are met and voices heard.Analyze patient feedback, surveys, and complaints to identify areas for improvement.Develop strategies to enhance patient satisfaction and engagement.Design and deliver training programs for providers and internal staff.Focus on communication skills, empathy, and patient-centered care strategies.Generate reports on patient experiences, outcomes, and trends.Use data to drive improvements in patient care processes.Work closely with clinical teams, administrators, and other departments.Implement initiatives to create a patient-centric culture.Lead by example & never stop improvingRequirements:Previous experience in Quality Assurance management .Previous experience in KPI/targets management .Strong people management skills.A previous experience in health care would be highly valorated.Previous experience with crm/tck tools suites.Great Customer Service skills.Previous experience managing CTI and individual productivity indicators.English and Spanish both high, any other further language will be welcomed.What we offer:Opportunity to grow in an innovative company and Top International Scale Up.Attractive Compensation package.Benefits with our treatments, aligners, and products.Collaborative work environment and positive culture.International and diverse teams.Coffee and fresh fruit every morning.At Impress we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.Our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better results.
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