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Head of Bars
hace 2 meses
We are looking for an experienced Head of Bars & Restaurants to join the pre-opening team at SLS Barcelona.
Under the guidance of the Director of Food & Beverage, the Head of Bars & Restaurants directs the operations of all the Food & Beverage outlets within the hotel.
The Head of Bars & Restaurants assures the hotel service is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development.
- Ensures highquality service that meets guest needs promptly and courteously, maximizing satisfaction and encouraging return visits. Regularly assess guest satisfaction levels and implement strategies to exceed expectations.
- Ensures that regular, ongoing communication occurs in all restaurants and bars.
- Defines service standards and lead the team to consistently meet them. Provides training and guidance to the team on how to deliver the service.
- Contributes to the hiring process, conduct performance appraisals, and make personnelrelated decisions.
- Tracks and control team productivity and operational expenses to ensure profitability.
- Ensures that food and beverage products are of the highest quality and presented effectively.
- Supports the Director of Food and Beverage in various administrative tasks, including departmental reports and strategic planning.
- Establishes clear expectations and holds the food and beverage team accountable for exemplifying desired service standards.
- Implements and enforces cash and payment control policies within food & beverage areas, ensuring compliance among staff.
- Facilitates the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance.
- Focuses on the operational area of the department, being 70% of the work related to operations.
