Customer Support
hace 3 semanas
Megamo is an international bicycle brand in full expansion, and we are looking for a Customer Support & Technical After Sales Specialist to support our Italian and English-speaking markets and distributors. This is a strategic role that combines customer service, technical after-sales support and operational coordination.If you are passionate about cycling, have strong technical skills, and enjoy helping customers and international partners, we want to hear from youResponsibilities:• Provide support to customers, distributors, and sales representatives in Italian and English. • Resolve after-sales incidents efficiently and professionally. • Offer technical support related to mechanics, warranties, spare parts and product setups. • Maintain and update technical documentation and spare parts databases. • Coordinate with the international sales team on operations, orders, deliveries and commercial needs. • Manage orders, stock availability, inquiries and day-to-day support for the Italian and international markets. • Participate in training sessions for technical and commercial teams in different markets.Profile Requirements:• Previous experience in customer service and after-sales support. • Strong technical knowledge of bicycles (MTB, road, gravel, e-bikes). • Fluent Italian + English (Spanish and other languages will be valued). • Communicative, proactive, problem-solving and results-oriented mindset. • Strong organizational skills, attention to detail and continuous improvement mentality. • Experience using B2B platforms and digital tools. • Residence in Girona or nearby areas (100% on-site position).What we offer:• A key position within a fast-growing international brand. • A young, dynamic and cycling-passionate work environment. • Participation in strategic projects, product launches and global expansion. • Real opportunities for professional development. • Competitive conditions and long-term stability. • Immediate incorporation.Ready to join a brand in full international expansion?👉 Send us your CV and become part of the Megamo universe
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