Service Delivery Manager
hace 4 semanas
Job ID: 16916
Location: Barcelona, Spain, Hybrid
Contract: Permanent, full-time
About usDevicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you
At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow.
Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.
As a Service Delivery Manager/Project Manager, you will serve as the primary operational contact for customers, overseeing service delivery processes to ensure efficiency and cost-effectiveness.
Your responsibilities- Serve as the operational focal point for all project-related issues, acting as the primary contact for customers.
- Monitor and evaluate service delivery processes and outcomes to ensure efficient and cost-effective service delivery.
- Identify, recognize, and optimize processes/services, initiating necessary steps for improvement.
- Manage customer expectations throughout project transitions and ensure a seamless transition into Business As Usual (BAU) operations.
- Collaborate with internal teams to address operational challenges and enhance service delivery.
- Prepare regular reports on service performance metrics and customer feedback.
- Provide guidance and support to customers throughout their engagement with the service.
- Excellent German and English verbal and written communication skills.
- Proficiency in managing projects, including planning, execution, and monitoring, with a focus on meeting deadlines and delivering quality results.
- Proactive approach to identifying operational issues and developing solutions to ensure smooth service delivery and customer satisfaction.
- Ability to understand and address customer needs, fostering strong relationships and ensuring high-quality service delivery.
- Spanish would be a strong plus.
- Be part of a rapidly expanding industry and take advantage of unique career opportunities.
- Investment in your growth and skill acquisition through comprehensive onboarding, training, and career advancement opportunities.
- Flexible hybrid working model – work from home or office, visit our offices around the world.
- Enjoy a competitive salary package.
- Supplementary health insurance.
- Access to EdenRed benefits.
- Office in a central downtown location.
- Top-of-the-line IT equipment, including Apple Business Phones and curved monitors.
- Regular team and company social events.
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