Service Delivery Manager

hace 6 días

Barcelona, Barcelona, España DeviceNow Solutions Pvt Ltd A tiempo completo

Service Delivery Manager / Project Manager (German Speaking)

Job ID : 16916

Location : Barcelona, Spain, Hybrid

Contract : Permanent, full-time

About us

Devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry – the only thing missing is you

At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience. We are searching for talented individuals who can bring a blend of passion and expertise to our team and help us shape the future of devicenow.

Join us to become a part of an ambitious team of change-makers and build a fulfilling career with us.

Your role in the team

As a Service Delivery Manager / Project Manager, you will serve as the primary operational contact for customers, overseeing service delivery processes to ensure efficiency and cost-effectiveness.

Your responsibilities

  • Serve as the operational focal point for all project-related issues, acting as the primary contact for customers.
  • Monitor and evaluate service delivery processes and outcomes to ensure efficient and cost-effective service delivery.
  • Identify, recognize, and optimize processes / services, initiating necessary steps for improvement.
  • Manage customer expectations throughout project transitions and ensure a seamless transition into Business As Usual (BAU) operations.
  • Collaborate with internal teams to address operational challenges and enhance service delivery.
  • Prepare regular reports on service performance metrics and customer feedback.
  • Provide guidance and support to customers throughout their engagement with the service.

What we expect from you

  • Excellent German and English verbal and written communication skills.
  • Proficiency in managing projects, including planning, execution, and monitoring, with a focus on meeting deadlines and delivering quality results.
  • Proactive approach to identifying operational issues and developing solutions to ensure smooth service delivery and customer satisfaction.
  • Ability to understand and address customer needs, fostering strong relationships and ensuring high-quality service delivery.
  • Spanish would be a strong plus.

What devicenow can offer you

  • Be part of a rapidly expanding industry and take advantage of unique career opportunities.
  • Investment in your growth and skill acquisition through comprehensive onboarding, training, and career advancement opportunities.
  • Flexible hybrid working model – work from home or office, visit our offices around the world.
  • Enjoy a competitive salary package.
  • Supplementary health insurance.
  • Access to EdenRed benefits.
  • Office in a central downtown location.
  • Top-of-the-line IT equipment, including Apple Business Phones and curved monitors.
  • Regular team and company social events.

Apply now

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