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Customer Response Agent
hace 3 meses
Hola Consultores, S.L_somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes.
- Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. La ética, transparencia, imparcialidad e independencia forman parte de nuestra filosofía._
We are excited to announce an opening for the position of
Customer Response Agent (not Call Center Agent) in a company Airline.
As a Customer Response Agent, you will play a vital role
in ensuring our customers receive outstanding support and assistance during any disruptions or incidents affecting their flight plans by providing proactive information (SMS)
and assistance to our customers in real time, working H24 and managing 24/7 rotating shifts in Operation Control Center.
Responsibilities:
- Provide timely and proactive information and assistance in case of any disruption during the daily operation.
- Offer information regarding solutions and assistance to customers affected by external factors such as weather events, volcano eruptions, bird strikes, strikes, and other operational challenges.
- Proactively offer airports alternatives for potential overbooking situations and assist with bookings hotels, new plane tickets, meals, ground transport and other possible needs.
- Proactively make courtesy calls to those customers with particular needs and monitor sensitive cases.
- Maintain a high level of professionalism and empathy while addressing customer needs and concerns.
- Collaborate closely with other departments, including Operations, Customer Service, and Ground Services, to ensure a seamless customer experience and swift resolution of issues.
- Act as a liaison between customers and relevant internal teams to facilitate smooth communication and problemsolving.
- Utilize the company's customer relationship management (CRM) system to document interactions, update customer profiles, and track issue resolution.
- Perform Cost control of all the actions taken.
- Handling with some administrative tasks such as
- Booking issues proactive management
- Creating & sending passengers certificates or communications after an operational disruption or delay
- Supporting finance department with fraud and chargebacks
Qualifications:
- Previous experience in a customer service role, preferably in the aviation industry.
Excellent communication skills, both verbal and written, with a strong command of the
English language. Additional language proficiency such
Italian or French needed. Spanish is a plus.
- Ability to remain calm and composed in highpressure situations and effectively manage customer expectations.
- Quick learning ability with a strong focus on customer satisfaction.
- Strong problemsolving and decisionmaking abilities.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Flexibility to work in shifts, including nights, evenings, weekends, and holidays.
- El salario son _
22.000€ brutos al año_, trabajo por 40 horas semanales, incluyendo la turnicidad, la nocturnidad y el trabajo en fines de semana/festivos en el salario._
Únete a nuestro equipo En Hola Consultores apostamos por ti_
Tipo de puesto:
Contrato temporal
Duración del contrato: 6 meses
Salario: 22.000,00€ al año
Beneficios:
- Seguro médico privado
Horario:
- Turno de mañana
- Turno de noche
- Turno de tarde
- Turno rotativo
Preguntas para la solicitud:
- El salario son 22.000€ brutos al año, trabajo por 40 horas semanales, incluyendo la turnicidad, la nocturnidad y el trabajo en fines de semana/festivos en el salario.
¿estas de acuerdo?
¿Dispones de documentación necesaria para trabajar en España?
¿Cuántos años de experiência tienes en un puesto similar?
Idioma:
- Español (Obligatorio)
- Francés (Obligatorio)
- Italiano (Obligatorio)
- Inglés (Obligatorio)
Ubicación del trabajo:
Teletrabajo híbrido en 08030 Barcelona
