Empleos actuales relacionados con Customer Support Team Lead - Barcelona, Barcelona - Monta
-
Customer Support Team Lead
hace 5 días
Barcelona, Barcelona, España Eqs Group A tiempo completoCustomer Support Team LeadAt EQS Group, we're seeking a seasoned Customer Support Team Lead to join our dynamic team. As a key player in our customer support services, you'll be responsible for leading and guiding our support team, ensuring the quality and efficiency of our services, and creating a collaborative and supportive team environment.Key...
-
Customer Support Team Lead
hace 5 días
Barcelona, Barcelona, España Eqs Group A tiempo completoCustomer Support Team LeadAt EQS Group, we're seeking a seasoned Customer Support Team Lead to join our dynamic team. As a key player in our customer support services, you'll be responsible for leading and guiding our support team, ensuring the quality and efficiency of our services, and creating a collaborative and supportive team environment.Key...
-
Customer Support Team Lead
hace 6 horas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to deliver exceptional customer service and support.About the RoleThe Customer Support Team Lead will be responsible...
-
Customer Support Team Lead
hace 8 horas
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to deliver exceptional customer service and support.About the RoleThe Customer Support Team Lead will be responsible...
-
Customer Support Team Lead
hace 3 días
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our customer support services, and driving customer satisfaction.About the...
-
Customer Support Team Lead
hace 3 días
Barcelona, Barcelona, España EQS Group A tiempo completoCustomer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our support team, ensuring the quality and efficiency of our customer support services, and driving customer satisfaction.About the...
-
Customer Support Team Lead
hace 5 días
Barcelona, Barcelona, España Importante Empresa A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Support Team Lead to join our team at Importante Empresa. As a key member of our Customer Success team, you will be responsible for leading a team of customer support specialists and driving process establishment.Key ResponsibilitiesLead, coordinate, motivate, mentor, and establish the feedback loop for...
-
Customer Support Team Lead
hace 5 días
Barcelona, Barcelona, España Importante Empresa A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Support Team Lead to join our team at Importante Empresa. As a key member of our Customer Success team, you will be responsible for leading a team of customer support specialists and driving process establishment.Key ResponsibilitiesLead, coordinate, motivate, mentor, and establish the feedback loop for...
-
Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoAbout EQS GroupEQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our company is dedicated to helping thousands of companies worldwide fulfill complex national and international disclosure obligations, minimize risks, and communicate transparently with stakeholders.Our TeamWe are a team...
-
Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoAbout EQS GroupEQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our company is dedicated to helping thousands of companies worldwide fulfill complex national and international disclosure obligations, minimize risks, and communicate transparently with stakeholders.Our TeamWe are a team...
-
Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoAbout UsEQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our company is committed to the principles of equal employment opportunity and inclusion, and we believe that diverse employees are essential to our success.Your ImpactAs a Team Lead for Customer Support, you will be a key player...
-
Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoAbout UsEQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our company is committed to the principles of equal employment opportunity and inclusion, and we believe that diverse employees are essential to our success.Your ImpactAs a Team Lead for Customer Support, you will be a key player...
-
Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Importante Empresa A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Importante Empresa. As a Customer Support Team Lead, you will be responsible for leading a team of customer support specialists and driving the success of our customer support function.Key ResponsibilitiesLead and coordinate the customer support team...
-
Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Importante Empresa A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Importante Empresa. As a Customer Support Team Lead, you will be responsible for leading a team of customer support specialists and driving the success of our customer support function.Key ResponsibilitiesLead and coordinate the customer support team...
-
Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoAbout EQS GroupEQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations.We empower thousands of companies worldwide to inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks, and communicating transparently with stakeholders.Our MissionWe are...
-
Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Eqs Group A tiempo completoAbout EQS GroupEQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations.We empower thousands of companies worldwide to inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks, and communicating transparently with stakeholders.Our MissionWe are...
-
Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Importante Empresa A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Importante Empresa. As a Customer Support Team Lead, you will be responsible for leading a team of customer support specialists and driving customer success.Key ResponsibilitiesLead and coordinate the customer support team to ensure timely and...
-
Customer Support Team Lead
hace 2 semanas
Barcelona, Barcelona, España Importante Empresa A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Importante Empresa. As a Customer Support Team Lead, you will be responsible for leading a team of customer support specialists and driving customer success.Key ResponsibilitiesLead and coordinate the customer support team to ensure timely and...
-
Customer Support Team Lead
hace 7 días
Barcelona, Barcelona, España EQS Group A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to deliver exceptional customer service and support.Key ResponsibilitiesLead and manage a team of customer support professionals to...
-
Customer Support Team Lead
hace 6 días
Barcelona, Barcelona, España EQS Group A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team at EQS Group. As a key member of our customer support team, you will be responsible for leading and guiding our team to deliver exceptional customer service and support.Key ResponsibilitiesLead and manage a team of customer support professionals to...
Customer Support Team Lead
hace 3 meses
- Are you customerfocused, have a technical understanding, and a personality that can make people smile through our support channels?_
- Are you motivated by working in a scaleup company moving with the speed of light?_
- If you are nodding yes to the above, this might just be the perfect opportunity for you and us_
About Monta
Monta is a new, yet well established layer of technology that brings together installers, operators, service providers, EV drivers, and businesses with charge points.
Our software enables a consistent charging experience across all charge point brands and we empower charge point owners with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and transactions.
By empowering Charge Point Operators and offering consistent charging experiences for Electrical Vehicle owners, Monta is laying the ground for a scalable and sustainable EV infrastructure.
The role and tasks
In the position of Customer Support Team Lead, you will be a key element and one of the foundational pillars in shaping the culture, foundation and future of our new Customer Support office in sunny Barcelona, Spain.
You will be working closely with our Head of Customer Support on hiring and structuring the entire team structure that will be based in Barcelona.
Your primary tasks will consist of:
- Interviewing and hiring new employees & helping build the team structure for our first-line team.
- Schedule shifts to ensure coverage and participate/lead projects around meeting this level of coverage
- Identify opportunities to enhance internal processes which promote best practices and lead to overall performance improvement and organisational efficiency.
- Monitor performance and lead the team to achieve KPIs and provide not good, but excellent support to our lovely customers.
- Build structures around ensuring that the team are able to handle their support cases properly and with necessary exposure to tools & knowledge.
- Leading and driving projects in the department to ensure the success of our team.
Requirements:
- You are fluent in English and preferably at least one other language.
- You are located in or around Barcelona and can work from our office in Barcelona.
- You have an "above and beyond"mentality and are always willing to go the extra mile to help our customers.
- You are projectdriven and can think outside of the box.
- You are not afraid of reaching out to colleagues to find the right answers.
- You have experience working in customerfacing environments and in leadership roles.
- You have attention to detail and are not afraid of taking ownership.
- You are techsavvy.
- Have experience in a similar position and in providing worldclass customer service.
- Thrive working in a highpaced and super dynamic work environment.
- Have a good understanding of business acumen and can not afraid to make important calls sometimes on the spot.
- Are motivated by the fact that we place the train tracks while we ride them and that you'll be 1stgen Monteer building our team for the future.
- Would like to work in a company that's making the world a better place and have a big focus on sustainability and diversity.
Benefits
What's in it for you?
- You will make your mark on the digital charging solution of the future for electric vehicle owners, and your daily walk will be at our office in the middle of Copenhagen. _
- During your work at Monta, you will get your hands on many different things, and we are constantly testing new technologies that push the limits of what you can expect as an electric motorist. _
- Professional sparring with brilliant colleagues and good development opportunities. You become part of an entrepreneurial company that oozes drive, has a great team spirit, and an ambitious growth strategy. _
- At Monta, we focus on following up on the things we do, so we are constantly learning individually and as a team. _
- We love diversity and everything that makes us different that is also what makes us awesome_
We also offer:
_**- _Shared company electric cars in Copenhagen_
- _Free gym membership_
- _Free snacks & beverages _
- _Vegan lunch catering_
- _Company and team events, including Friday bars, parties and gaming nights_
- _Learning & development opportunities_
- _Education budget + 3 days of annual leave to partake in educational courses_
**_Does your heart desire to become a Monteer?_
