Customer Service Team Manager
hace 2 semanas
Creating a more diverse, equitable and inclusive Dojo
Dojo's 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds representing the customer base is key to creating innovative products at Dojo. If you're enthusiastic about your job, inquisitive, persistent, and customer-focused, you're welcome at Dojo.
We value the importance of ensuring everyone can perform at their best during the hiring process; if you need any adjustments, please inform us.
The Role
As we expand in Europe, we seek experienced Customer Service Team Managers to join us and help establish a new multilingual team in Barcelona. This presents a special opportunity to shape a fresh operation right from the start
We are looking for someone with solid leadership skills, a knack for developing talent, and a genuine commitment to creating a positive workplace. Our Team Managers are crucial in upholding exceptional people and customer experiences. With strong interpersonal abilities and high energy, you should be comfortable with uncertainty, thriving in a fast-growing environment.
If selected, you will join a training group in Summer 2024.
What you will do....
Nurture and develop a team of up to 10 skilled Customer Service Advisors.Take part in recruiting, onboarding, and nurturing staff.Enhance product knowledge and drive service quality improvements for a better customer experience.Propose and back process enhancements across departments, supporting team implementation as needed.Analyze and improve team performance, ensuring satisfaction for both internal and external customers.Ensure compliance with regulations and business standards.What you will bring...
Previous experience in a similar team leader position, ideally in a fast-paced contact center environment. Passion and self-motivation to collaborate effectively.Proactive nature with problem-solving skills.The confidence to suggest process enhancements and a drive for continuous improvement in service delivery.A true determination to excel and offer outstanding service.Ability to inspire and support employees to reach their full potential.Outstanding communication skills, building instant rapport with customers.Proficiency in Italian, Spanish, and English is essential.Desire for personal and professional growth.If you are keen on joining us, kindly submit your CV in English.
About Dojo
Dojo was launched in 2019 to address challenges faced by business owners across the UK. Since then, we have experienced remarkable growth as a fintech company, serving over 150,000 customers and expanding the Dojo team to 1,000+ employees in five locations. During this period, we introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, previously known as WalkUp and embraced by 1,000 restaurants and 750,000 diners.
Presently, our mission is to empower businesses to thrive in the Experience Economy by providing tools and technology that transform transactions into valuable relationships. For our business clients, this entails quick funding, fast payments, seamless integrations, and efficient virtual queues & bookings - all with instant insights. For diners, it means easy reservations at top restaurants with just a few taps on the Dojo app. Each Dojo product is designed to address genuine customer needs by our dedicated teams in London, Bristol, Hull, and Belfast.
Our values
At Dojo, we are curious and relentless. We have an endless thirst for learning and innovation, persevering even when faced with challenges. Nevertheless, our customers are at the heart of everything we do. From the beginning, Dojo was founded on real customer pain points, and each of us is customer-focused.
Our approach
Dojo has embraced a set of common principles to promote face-to-face collaboration and emphasize our 'Customer First' values. We encourage in-person meetings over virtual ones, and our communication is predominantly asynchronous. Unlike many other companies, we avoid a rule-based approach, empowering each team to make arrangements that best suit their success. The response to any situation challenging these principles is: We trust your judgement to act responsibly, with the customer's best interest in mind.
Discover more about our benefits and the Dojo work environment at . Explore Life at Dojo on and
Refer to our for insights on our data handling practices during the application process.
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