Customer Service Team Manager

hace 2 semanas


Barcelona, Barcelona, España Dojo 2022 A tiempo completo
ES - Field
ES - Field
Customer Service Bristol
1 Jun 2024

R

Creating a more diverse, equitable and inclusive Dojo Dojo's 150, 000+ customers reflect the diversity of the UK High Street.

Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo.

Whoever you are, if you're passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo.

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments please let us know.

The Role As We grow our footprint in Europe, We're looking for experienced Customer Service Team Managers to join us and help build our new multilingual team in Barcelona.

This is a unique opportunity so help shape a new operation from the ground up

You'll be an experienced people leader and coach, with great experience of developing talent and a genuine desire to build a great place to work.

We're passionate about creating and maintaining an exceptional people and customer experience, and our Team Managers play an integral role in this.

With excellent interpersonal skills and high energy you'll be someone who is comfortable with ambiguity and capable of operating in a fast-paced growth environment.

If successful, you will join an induction group in Summer 2024.
What you will do.... What you will bring. . . If you are interested in working with us, please send your CV in English. About Dojo We launched Dojo in 2019 to address business owners' pain points across the UK.

Since then, we've seen incredible growth as a scaling fintech, welcoming over 150, 000 customers and growing the Dojo team to 1, 000+ people across five locations.

In that time, we've also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1, 000 restaurants and 750, 000 diners.

Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships.

For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board.

For diners, that means getting seated at their favourite restaurants with just a couple of taps on the Dojo app.

Whether it's for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.


Our values At Dojo, we're curious . We have an insatiable desire to learn and innovate. And we're relentless . We persevere even when it's easier not to. But, we're nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.

Our way of working Dojo has adopted a set of shared principles with the aim of increasing in-person collaboration and amplifying our 'Customer First' values.

We encourage our employees to meet in-person over virtual meetings, and our communication is mostly asynchronous.

Unlike most other businesses, we are intentionally avoiding a rules-based approach, and each team is empowered to make the arrangements that work best for their success.

The answer to every scenario which tests these principles is:
We trust you to use your judgement responsibly, in the best interest of our customers.

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