![VISEO - Spain](https://media.trabajo.org/img/noimg.jpg)
Service Delivery Manager Ams
hace 2 semanas
Esta es una excelente oportunidad para personas con experiência como
Service Delivery Manager que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes.
área de AMS; **nuestro centro de soporte multicliente de implementación y soporte de productos SAP. Hemos desarrollado proyectos con importantes clientes internacionales.
Tu Rol:
- Como
Service Delivery Manager, deberás gestionar la relación con nuestros clientes, analizar la rentabilidad mensualmente del cliente, gestionar los cambios y generar nuevas oportunidades de negocio en los clientes existentes.
Gestión y coordinación del equipo asignado:
Planificación y distribución de tareas a su equipo, control de los tiempos dedicados y posibles desviaciones, coordinación de suplencias por baja o vacaciones.
-Gestión del escalado:
Aquellos incidentes que deban ser escalados a recursos técnicos.
-
Seguimiento de servicio a nuestros clientes. Velar por el cumplimiento del nível de servicio (SLA) gestionando y monitorizando la ejecución de las actividades a realizar. También asegurar la entrega de los informes de incidencia que se requieran, así como planes de mejora y eventual corrección o desarrollo de los procesos y procedimientos.
-
Supervisión de la calidad:
Mensualmente se preparará un informe de estado o cuadro de mando del servicio que resumirá el servicio prestado, permitiendo la evaluación, seguimiento del último periodo y del progreso realizado.
-Preventa:
Levantamiento y escalado de Oportunidades de Negocio detectadas en los clientes de su responsabilidad, así como elaboración, gestión, entrega y seguimiento de Ofertas de Servicio en los clientes de su responsabilidad.
Tu perfil:
- Experiência como
Service Delivery Manager en entorno SAP
- SAP
- Background (SAP FI, VIM, ARIBA )
Inglés alto valorbale. Trabajamos en proyectos internacionales.
- Valorable experiência en S4Hana.
- Persona con capacidad de gestión, organizada, resolutiva y con buena comunicación.
- Acceso a la información confidencial relativa al cliente del que es responsable.
- Solicitud de medidas / usuarios.
- Observancia del cumplimiento de las políticas de seguridad y las políticas internas
-
Service Delivery Manager Ams
hace 2 semanas
Granada, Granada, España Viseo A tiempo completoEsta es una excelente oportunidad para personas con experiência como Service Delivery Manager que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes.Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del área de AMS;...
-
Service Delivery Manager
hace 2 semanas
Granada, Granada, España VISEO - Spain A tiempo completoEsta es una excelente oportunidad para personas con experiência como Service Delivery Manager que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes.Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del área de...
-
Delivery, Service Manager
hace 2 semanas
Granada, Granada, España Alight A tiempo completoOverall objective of the RoleThe Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all...
-
Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoYour candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group')....
-
Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight A tiempo completoThe Role:The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable internal standard...
-
Customer Service Manager
hace 2 semanas
Granada, Granada, España NRF A tiempo completoAre you a proactive and motivational team leader in customer service with an interest in developing people? Do you want to take our customer service team to a higher level and contribute to the development of our dynamic and international organization? Then we are looking for youABOUT THE JOB:In order to continue to serve our growing number of customers, we...
-
Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoDelivery, Supervisor Granada Granada, Andalusia, ES Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll &...
-
Service Manager- Dutch Speaker
hace 2 semanas
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People - be empathetic and help create a place where everyone belongs.Grow with purpose - Be inspired by our higher calling of...
-
Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight A tiempo completoRoleThe Service Manager plays a crucial role in overseeing and coordinating the team's daily service activities. Your main responsibilities include ensuring the team is well-equipped, trained, and competent to meet deadlines with precision and according to set standards. You are tasked with upholding internal standard processes, addressing staffing issues...
-
Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoYour candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group')....
-
Delivery Expert
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoYour candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group')....
-
Delivery, Associate, Customer Service- Dutch Speaker
hace 2 semanas
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...
-
Service Readiness, Senior Associate
hace 2 semanas
Granada, Granada, España Alight A tiempo completoRole of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main...
-
Delivery, Supervisor
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoOverall objective of the Role The Service Manager is responsible for engaging and coordinating the team in all day to day service activities.You will ensure that the team is properly resourced, trained and skilled to enabledeliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable...
-
Service Readiness, Project Manager
hace 2 semanas
Granada, Granada, España Alight A tiempo completoPROJECT MANAGERThe Project Manager is accountable for all aspects of the project life cycle (initiate, plan, execute, communicate, control, close). Must be familiar with system scope and project objectives to effectively assemble the project team, assign individual responsibilities, and develop a schedule to ensure timely completion of project.The Project...
-
Delivery, Senior Associate, Customer Service Dutch Speaker
hace 4 semanas
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...
-
Granada, Granada, España Alight A tiempo completoOur storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.With a competitive total rewards package, continuing education and training, and tremendous...
-
Delivery, Senior Associate, Customer Service, Dutch Speaker
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoOur story At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training, and tremendous...
-
Delivery, Associate
hace 2 semanas
Granada, Granada, España Alight A tiempo completoOverall objective of the RoleTo contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when...
-
Service Readiness, Senior Associate
hace 2 semanas
Granada, Granada, España Alight Solutions A tiempo completoLocal Service Transition Consultant (LSTC) (3S) The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget....