Delivery, Associate

hace 2 semanas

Granada, Granada, España Alight A tiempo completo
Overall objective of the Role


To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time.

Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Main Responsibilities

Delivery Key responsibilities:

  • Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
  • Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks
  • Where applicable ensure Data Management is performed accurately and on time
  • Ensure Tickets and Calls are responded within SLA timescales and to a high standard
  • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs
  • Proficient in using systems and tools
  • SOC Controls completed on time and with the necessary evidences
  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
  • Highlight to Service Manager any deviations from the standard scope of service
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Successful completion of all learning objectives
  • Time Recording to be completed accurately and on time
  • Alight Security Standards are adhered and followed
  • Contribute to team meetings and raise any issues immediately to your Service Manager
  • Ensure you are up to date with all Alight announcements and communications
  • Build good relationships with all lines of businesses where appropriate
  • Update internal stakeholders, when needed, in a timely and accurate way
  • Participates in projects and activities as needed and assigned
Key Criteria to monitor performance

  • Adherence to all Security and Compliance procedures
  • 100% Attainment of customer SLA agreements
  • Adherence to quality standards
  • Demonstrate professionalism and act responsibly
Alight Core Competencies

  • Be Accountable
  • Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.


 Solve Problems
  • Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement


 Take Ownership
  • Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities


 Be Client Centric
  • Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities


 Be Effective
  • Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way
Professional / Job Experience

  • Knowledge of MS Office tools such as Excel, Word, and PowerPoint
  • Flexibility to support a global and fast paced environment
  • Attention to detail
  • Excellent written and verbal skills
  • Selfmotivated and a willingness to learn
Academic Degree

Education and Training

Essential

  • High school diploma or equivalent
  • 12 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment
  • HRIS knowledge
Desirable

  • Experience working with HR and payroll data


We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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