Client Lead

hace 1 semana

Madrid, Madrid, España Omega CRM Consulting A tiempo completo
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Client Lead to continue developing interactions with our customers throughout their Customer Journey Map, ensuring to increase their satisfaction and loyalty to the brand

Main responsabilities:
Create and execute a strategic sales plan that expands the customer base by collaborating with the Sales Director.
Meet with potential clients and build lasting relationships by understanding their needs in collaboration with the Industry Product Lead.
Maintain the relationship with the SF Account Executives. Stay updated on SF updates.

For existing clients, focus on continuously offering new ways for the customer to derive value from the product/service in the future.

Lead the negotiation, preparation, and presentation of commercial offers in assigned accounts.
Lead customer communication at all stages of pre-sales, even when involving other teams.
Share the strategy, sales objectives, and customer's digital transformation roadmap with the Product Managers of assigned accounts. Pay special attention when multiple PMs are involved in one account.

Collaborate with the Project Manager/ Delivery Manager throughout the project by attending progress demos, participating in management committees, and resolving customer-related impediments.

Manage and negotiate scope expansions for initial contracts.
Monitor the progress of projects in assigned accounts, with particular attention to budget and timeline deviations.
Manage the billing processes for assigned accounts.
Identify potential Up & Cross Selling opportunities for the account.
Collaborate with the Project Manager/ Delivery Manager after project completion to identify successful and unsuccessful project elements.
Lead the project retrospective with the client to review the experience, evaluate goal attainment, and explore potential improvements.
Draft success stories and send SF satisfaction surveys to the customer.

Experience and Skills:
Large account management experience.
Experience in Salesforce ecosystem.
Previous experience in business /technology consultingPrevious experience in Project ManagementExperience in Education and/or Non-profit sector is a plus.
Experience in digital projectsExperience in international projects.
High level of English. Other European languages is a plus.
WHAT DO WE OFFERPermanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Certifications plan. Improve your skills and get the official certificate from our main partners.
Home Office. You decide and we support you.
Flexible retribution (public transport ticket, Ticket restaurtant, ...).Health insurance.
OMEGA in action.

Our commitment to a better society is not just an intentionProfessional development:
Evolve, grow and get where you want to go.
About usOur mission is to accelerate the business experience (BX) of its customers.

In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing.


We target companies from different fields such as:
#Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 500 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team.

We foster a collaborative culture, involved and supported by our company values:
#Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow

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