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Sr Customer Service Administrator
hace 3 meses
Arxada is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science.
[With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers' ecological footprint.
Sustainable preservation is one of our top priorities.We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions.
Are you interested in becoming part of a global team of customer service specialists and helping to build the culture in a Brand-New COE (Center of Excellence)
As a Customer Service Administrator, you will be responsible for processing orders received through various channels, coordinating order processing, invoicing and delivery whilst fostering strong relationships with customers.
Additionally, you will be responsible for managing the entire order fulfillment cycle, collaborating with cross-functional teams to resolve issues, and optimizing delivery performance.
Essential Job Functions:
- Manage the entire order fulfillment cycle, from sales order entry and invoicing to customer satisfaction.
- Ensure all orders are fully invoiced accurately and on time.
- Facilitate the order fulfillment process to ensure orders and invoices are processed in accordance with organizational customer standards and maintain accurate data within the order entry system
- Coordinate the processing, delivery, and dispatch of orders from plants and warehouses in collaboration with nominated freight forwarders.
- Respond promptly and effectively to customer requests for order changes and maintain records of all changes communicated to relevant personnel and departments.
- Serve as a liaison between customers and sales teams to ensure customer needs are met.
- Collaborate with cross-functional teams, including Product Management, Quality Managers, Transportation, Warehousing, etc., to drive resolution of issues related to order delays, backorders, returns, invoicing etc.
- Proactively engage with stakeholders to ensure on-time, in-full delivery and escalate any possible delays to relevant parties.
- .Optimize delivery performance by managing and overseeing backorders.
- Ensure compliance to Arxada's financial policy and procedures including and not limited to approved SLA's and KPI's
- Participate in Continuous Improvements activities and projects
Qualifications & Experience:
- Exceptional attention to detail to ensure accurate and timely processing of orders received through various channels.
- Strong analytical and datadriven mindset with experience in using data and analytics to inform decisionmaking.
- Excellent communication, interpersonal, and problemsolving skills.
- Ability to manage multiple tasks and priorities to ensure ontime, infull delivery, and optimize delivery performance by managing and overseeing backorders.
- Advanced Excel Skills: Advanced formula creation, pivot table creation and manipulation and data analysis and visualization using Excel. Experience with VBA programming for automating tasks and creating macros is a plus.
- Proficiency in SAP Sales and Distribution (SD) module, including order management, pricing, and billing
- Knowledge of SAP Material Management (MM) module, including inventory management, purchasing, and material requirements planning (MRP)
Consumer Microbial Control (CMC) focuses on the threat posed by microorganisms to people, with products spanning the food and drink, professional hygiene, home and personal care, crop protection and wood protection areas.
Industrial Microbial Control (IMC) supplies antimicrobials and performance additives for the plastics, energy, têxtile and other industries, as well as dry-film and wet-state preservatives for the paints and coatings that provide protection and improve efficiency in the construction and marine sectors.
