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Tiktok Commerce-logistics Operations Manager, Spain
hace 3 meses
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion.
They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.We are looking for an experienced logistics operations manager to manage the overall carrier performance in Spain
Responsibilities:
- Overseeing the logistics operation in Spain, including (but not limited) to courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse, import clearance; Responsible for endtoend logistics performance in different logistics modes;
- Building and managing key strategic relationships with Key Business Partners, 3PLs, and Logistics Providers;
- As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing shortterm solution/support to the biz before long fixing is in place, driving the result until change deployment;
- Conduct market and industry research, develop operation plans to address issues;
- Manage daytoday operations, track record of high performance and team improvement.
Qualifications:
Minimum Qualifications
- Bachelor's degree or higher, preferably with engineering, science, logistics transportation, or operations management background;
- Excellent understanding of any segment of logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
- Solid working experience and relationship in 3PL management, preferably with courier(s) Spain;
- Selfmotivated and resultsdriven, analytical and datadriven.
- Able to use one of the Spanish as a working language in order to communicate with key business partners such as 3PLs, merchants, service vendors, etc.
- Solid working experience in platform logistics, with deep understanding and working relationships with major courier companies;
- Fair understanding of ecommerce marketplace operation and governance policy;
- Able to do shortterm business travel within Europe and UK.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.