Dutch-speaking Customer Support Agent to Sunny

hace 1 semana


Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completo
Dutch-speaking Customer Support Agent to sunny Barcelona

Job details:

Location
Barcelona

Discipline

  • Customer Service
    Reference
33015

Contact Name
Fee Loobuyck

Job description:

We are looking for enthusiastic Customer Service Representatives for one of our clients in beautiful Barcelona. As a Customer Service employee you have the very first contact with our customer

Responsibilities

  • Respond appropriately to customers' requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained.
  • Escalate potential service issues.
  • To follow all the processes and procedures of the project.
  • Provide cover for other Agents in their absence, either within the same team or across teams.
  • Liaise with Supervisors/ Mentors on specific projects where requested.
  • To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
  • To attend regular Team Meetings.
  • To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

Offer

  • Fulltime contract (39 hours/week) from Monday to Sunday 09:00 to 20:00 (rotative)
  • Permanent contract
  • Salary of euros gross/year + up to 2.000 euros gross/year
  • Opportunity to join an international company

Requirements:

  • Native level speaker of Dutch
  • Fluent in English
  • Good disposition to work in a customer service environment
  • Customer care skills ability to listen to and understand the customers' needs
  • Basic sales skillsUpselling and crossselling
  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Personal abilities

  • Resistant to stress
  • Very good communication, listening skills
  • Ability to work in a team
  • Logical approach to problem solving
  • Ability to work on own initiative
  • Ability to adapt to different situations and needs

_ About Multilingual Jobs Worldwide_

  • Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching Europeanspeaking talent with the most exciting jobs all over the world._
  • Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries._


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