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Dutch Customer Support Agent
hace 3 meses
Part of your daily activities will be:
- Respond to inbound calls and customer inquiries regarding products to ensure questions are answered and orders placed timely.
- Request and collect updated documentation required by the customer's payer, complete order entry and coordination
- Answer phone inquiries and provide support and direction to customers and resolve customer's issues in a timely and empathetic manner.
- Collaborate with internal and external entities to assist our customers.
Requirements:
- You are native Dutch with a good command of the English language (other language are a plus)
- Call centre experience is an added value, but not required;
- Basic computer skills are necessary;
- Able to follow procedures around sensitive data;
- Flexibility and punctuality regarding working hours
- Has strong communication/social skills;
- Has a positive attitude towards changes.
- Is a real team player with strong listening skills.
- And you are a service minded person with the ability to handle conflicts in a constructive manner;
- Disciplined and accurate;
- Patient;
- Reliable.
Benefits:
- Paid training
- Free Spanish lessons (once a week)
- Unique, atmospheric, peopleoriented call centre, with a good dose of fun
- Marketbased basic salary with the possibility of a bonus
- Employee benefits such as meal card, transport card and private insurance
- Free fruit and drinking coffee
- Growth opportunities
Barcelona, Spain
Languages:
- Native Dutch + English
Working hours: 40 Hours per week, Monday to Friday
Additional info:
The costumer wants to receive some general profiles for Customer Service and place them in a suitable project during the interview.
