Client Service Officer

hace 2 semanas

Barcelona, Barcelona, España Deutsche Bank Ag A tiempo completo

Job ID:
R Full/Part-Time: Full-time

Regular/Temporary:

Regular Listed:

** Location: Barcelona

Overview [Business/Role Specific Description] The Customer Service Officer is accountable for the day to day support of corporate clients within RTM Corporate Bank and the maintenance of account and products.

This is done in team coordinated manner by leveraging the corporate cash service teams in other countries and supported by state of the art tools designed with the aim to offer an excellent client experience.

You will be accountable for the digitalization of the service and implementation tasks within DB by offering the full range of self service tools to our clients and also by bringing efficiency improvements to our internal processes.

You will be the single point of contact for the clients when it comes to the maintenance of their accounts and users and you will need to act in a coordinated manner with other teams such as KYC, Operations, Legal, etc.

Overall objective is to take care of client satisfaction so that it is easy to do business with DB and service is the reason to stay.

Possibility to lead digitalization projects within the Relationship and Transaction Management area to enhance our processes and services.

What We Offer You:
Joining Deutsche Bank means joining a global team transforming the world of finance.

You'll work alongside some of the industry's top minds and build a valuable network that will support you to build the career you want.

We look for talented and committed candidates.

You will also enjoy a constant on-the-job training by dealing with talented people externally (clients) and internally (peers), in a friendly and supportive culture where people are open and approachable.

The Relationship and Transaction Management team is engaged in providing the widest range of Deutsche Bank's Cash Management and Trade Finance products and services to our most relevant corporate clients ensuring that the bank covers all potential needs.


Your Key Responsibilities:

Your Skills and Experience: Our values define the working environment we strive to create – diverse, supportive and welcoming of different views.

We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.

We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.

Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance.

We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

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