EJ437 - Head Of Success Management (Based In Europe)
hace 1 semana
As the Head of Publisher Success, you'll oversee our global team of Publisher Success Managers.
Your focus will be on cultivating customer relationships, promoting and upselling MGID products, and enhancing performance to increase profit margins.
You'll manage the team, shape publisher strategy,improve internal communication, negotiate with premium publishers, boost revenue, drive product adoption, and refine internal processes
What You'll Do:
Strategic Leadership :
Develop and execute a comprehensive global strategy for publisher success, aligning with MGID's overall business objectives
Team Management :
Directly manage three Team Leads, each overseeing a regional team of Success Managers, fostering a culture of excellence and continuous improvement
Global Collaboration :
Work closely with cross-functional teams including Sales, Product, Marketing, and Business Intelligence to ensure seamless integration and execution of publisher initiatives
Performance Optimization :
Oversee the development and implementation of performance metrics and KPIs to drive the development and execution of an upsell plan to maximize revenue from existing publisher relationships
Relationship Building :
Establish and maintain strong relationships with key publisher partners, understanding their needs and providing tailored solutions to drive mutual growth
Operational Excellence :
Implement best practices in account management, operational processes, and use of technology to enhance efficiency and effectiveness
Innovation :
Stay ahead of industry trends and leverage insights to drive innovation in publisher success strategies and practices
RequirementsWho You Are:
Experience: 7+ years experience in publisher success, account management, or a related field, with at least 3 years in a leadership role
Global Perspective :
Proven experience in managing teams and driving business success on a global scale, with an understanding of regional market dynamics
Leadership Skills :
Strong leadership and people management skills with a demonstrated ability to build and lead high-performing teams
Strategic Thinking :
Excellent strategic planning and execution skills,
with the ability to think long-term and implement impactful initiatives
Relationship Management :
Exceptional relationship-building skills with the ability to influence and collaborate effectively with internal and external stakeholders
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