Technical Account Manager, Telco Vertical
hace 2 semanas
Do you want to be part of one of the fastest-growing teams in Amazon Web Services (AWS) and assist customers of all sizes and industries in maximizing the value and benefits of AWS services? At AWS Enterprise Support, Technical Account Managers (TAM) play a crucial role in supporting customers' innovative endeavors across various technologies such as Compute, Storage, Database, Big Data, Networking, Security, and more.
As a TAM, you will not engage in sales activities but instead, seize the opportunity to act as the primary technical consultant and the 'voice of the customer' for organizations ranging from startups to Fortune 500 companies.
The Role
- Help design and implement strategies to enhance customers' adoption and utilization of AWS services.
- Showcase your technical expertise and interpersonal skills to effectively represent AWS in customer environments and lead discussions with senior management on incidents, support, and risk management.
- Offer proactive guidance and strategic advice to assist customers in planning and implementing solutions following best practices to maintain the operational health of their AWS environments.
- Establish close relationships with customers to grasp their operational needs, technical obstacles, and aid them in extracting maximum value from AWS.
This role may involve occasional travel, approximately 10% or more when necessary.
About the Team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career trajectory deviates from the norm, includes unconventional paths, or is just kicking off, do not hesitate to submit your application.
Why AWS?
Amazon Web Services (AWS) stands as the most extensive and widely adopted cloud platform globally. Our continuous innovation in cloud computing has garnered trust from startups to Global 500 enterprises.
Inclusive Team Culture
At AWS, curiosity and continuous learning are part of our DNA. Through employee-led affinity groups, we foster an inclusive environment that celebrates our differences.
Engage in various events and forums like Conversations on Race and Ethnicity (CORE) and AmazeCon to embrace our uniqueness perpetually.
Mentorship & Career Growth
We are constantly elevating our standards as we strive to be the best employer globally. Access mentorship, knowledge-sharing, and resources to advance your professional journey.
Work/Life Balance
We prioritize work-life harmony. Balancing success at work without sacrificing personal life is key. Flexibility is ingrained in our work culture.
When supported both at work and home, we can achieve anything in the cloud.
We are considering candidates for locations in Madrid, M, ESP.
BASIC QUALIFICATIONS
- 3+ years of technical engineering experience
- Proficiency in Compute, Storage, Networking, CDN, Databases, DevOps, Big Data, Security, and Applications Development
- Bachelor's Degree in Computer Science/Math or equivalent work experience
- Fluency in Spanish
- Demonstrated alignment with Amazon's leadership principles
- Solid technical expertise in Compute, Storage, Networking, CDN, Databases, DevOps, Big Data, Security, and Applications Development
- 5+ years of technical engineering experience
- Knowledge of Information Technology operations
- Experience as a technical lead in enterprise or customer-facing environments
- Strong communication skills in presenting to decision-makers
- Familiarity with cloud services
- Practical understanding of 5G network architecture and troubleshooting
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