IT Onsite Technician

hace 2 semanas


Madrid, Madrid, España Hemmersbach GmbH & Co. KG A tiempo completo
VIP User Service Center (CAU VIP) that globally attends the organization's VIP users

  • Spain
  • Madrid
  • Professionals
  • Fulltime

Your Benefits
**:

  • Buddy program
  • Flat hierarchies
  • Internal career development
  • International environment
  • Onboarding program
  • Unlimited employment contract
    Your skills:
  • Languages: Spanish C2/C1 & English C2/C
  • Experience with SCCM, Acitve Directory, Powershell and Intune
  • Experience with Global Office365 Administration
  • High capacity for coordination, organization and work planning
  • High communication skills and good customer service

Your Tasks:


As a Hemmersbach Technician, you make the end users at renowned companies happy every day thanks to your friendly and competent demeanor.

Direct customer contact with various requirements within the scope of the VIP User Service Center quite neatly describe the position you would like to have:

  • Appropriately escalate cases that cannot be resolved by the service, channeling them to the relevant resolution groups.
  • Identify cases that are not documented, in order to process them properly.
  • Support at home if necessary. (5 times a year)
  • Act as inperson hands for tickets that are impossible to resolve remotely.
  • Escalate to the ServiceDesk the status variations of the managed tickets.
  • Inform users of the activities carried out.
  • Manage the IMACs that the service may require.
  • Global attention to VIP users of the organization in English and Spanish.
  • Facetoface assistance to users in audiovisual rooms or work station.
  • Periodic review of audiovisual rooms for VIP use (wired, clickshare, etc.) at the Exolum Social Headquarters.
  • Assistance and dedicated facetoface support in the audiovisual rooms during VIP events such as the Board of Directors
  • Review and maintenance of the stock of microcomputer materials dedicated to VIPs at Social Headquarters.
  • Inventory maintenance and CMDB

Be part of us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.

That's why Hemmersbach is The Social Purpose IT Company.
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