![Hemmersbach GmbH & Co. KG](https://es.trabajo.bz/images/employers/1700648632577779.png)
IT Onsite Technician
hace 2 semanas
- Spain
- Madrid
- Professionals
- Fulltime
— Your Benefits
—**:
- Buddy program
- Flat hierarchies
- Internal career development
- International environment
- Onboarding program
- Unlimited employment contract
Your skills: - Languages: Spanish C2/C1 & English C2/C
- Experience with SCCM, Acitve Directory, Powershell and Intune
- Experience with Global Office365 Administration
- High capacity for coordination, organization and work planning
- High communication skills and good customer service
Your Tasks:
As a Hemmersbach Technician, you make the end users at renowned companies happy every day thanks to your friendly and competent demeanor.
- Appropriately escalate cases that cannot be resolved by the service, channeling them to the relevant resolution groups.
- Identify cases that are not documented, in order to process them properly.
- Support at home if necessary. (5 times a year)
- Act as inperson hands for tickets that are impossible to resolve remotely.
- Escalate to the ServiceDesk the status variations of the managed tickets.
- Inform users of the activities carried out.
- Manage the IMACs that the service may require.
- Global attention to VIP users of the organization in English and Spanish.
- Facetoface assistance to users in audiovisual rooms or work station.
- Periodic review of audiovisual rooms for VIP use (wired, clickshare, etc.) at the Exolum Social Headquarters.
- Assistance and dedicated facetoface support in the audiovisual rooms during VIP events such as the Board of Directors
- Review and maintenance of the stock of microcomputer materials dedicated to VIPs at Social Headquarters.
- Inventory maintenance and CMDB
Be part of us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.
We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.
That's why Hemmersbach is The Social Purpose IT Company.-
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