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Customer Onboarding Associate

hace 3 meses

Barcelona, Barcelona, España EcoVadis A tiempo completo
Company Description

Work smart, have fun and make an impact

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description:


Your responsibility would be to ensure our French and Portuguese speaking suppliers join the EV network of assessed companies, boost response rates, and drive value throughout the EcoVadis onboarding experience.

You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us.

This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.


Responsibilities:

  • Identify and target "high value" customers (i.e outreach with customized approach) and take appropriate steps to
    engage them successfully by using Sales tactics
  • Manage, monitor and drive your portfolio to maximize conversion
  • Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
  • Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
  • Capture and record internal and customersourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU's (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
  • Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc).
  • Additional responsibilities related to the function may be required

Qualifications:


You must have an outgoing personality along with a high level of drive and a desire to learn new skills.

You should have excellent verbal and written communication, interpersonal, and active listening skills, as well as the ability to work autonomously.


Specific qualifications for the role include:

Technical skills:

  • Knowledge of Google suite products (Sheets, Docs, Slides)
  • Salesforce experience is a plus

Profile:

  • Degree in a Business related discipline (Management, Business, Marketing)
  • At least 1 year of professional experience with Sales and/or Customer Service, ideally focused on the French and Portuguese market
  • Must be fluent in French and Portuguese (native or C2 proficiency), full proficiency in English is also mandatory.
  • Commercial awareness and competitive mindset
  • Able to multitask and prioritize based on business/customer needs
  • Excellent organization and time management skills
  • Autonomous and selfdriven
  • Comfortable working in an international environment
Additional Information

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.
We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules.

So you can learn new skills and fine-tune old ones In return for your expertise and energy, we offer:

Working organization benefits:

  • Casual and very friendly work environment Hybrid work organization (from the office or from home)
  • Flexible working hours
  • Home office allowance program IT equipment allowance
  • Working from anywhere policy (3 months per year)
  • Opportunity to work in a truly international atmosphere

Compensation benefits:

  • Base salary + variable compensation plan
  • GRSP and TFSA matching program available
  • Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

  • Health, Wellness, and Dental Benefits
  • Life Insurance, Critical Illness, Accidental death, longterm disability insurance : 100% supported by the company
  • Free virtual Yoga/Pilates

More:

  • Employee referral bonus policy
  • Paid employee volunteer day Paid moving day ( 1/year)
  • Access to online learning library Virtual and inperson team building events
  • Co working space with various services + opportunity to work in different locations (Europe and International)
A new job with purpose awaits you

Can the hiring process be adjusted to suit my needs? Yes.
**Our team's strength comes from everyone's uniqueness and is founded upon mutual respect.