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POS Customer Care Agent UK

hace 4 meses

Barcelona, Barcelona, España Sumup A tiempo completo

Position: POS Customer Care Agent (UK-IE)

About the Company: SumUp is dedicated to empowering small businesses worldwide with affordable and simple tools to help them succeed. With over 4 million businesses in 36 markets relying on SumUp for managing payments and customer relationships, we are committed to providing the best financial solutions.

We prioritize our merchants and aim to deliver exceptional experiences by assisting them in navigating challenges related to SumUp POS, ensuring they can concentrate on expanding their businesses by accepting cashless payments.

Responsibilities:

  • You will serve as the direct point of contact with our customers.
  • Assist English-speaking customers through phone, email, and chat support.
  • Continuously optimize customer-related processes to enhance merchant satisfaction.
  • Collaborate closely with other departments.

Preferred Qualifications:

  • Strong IT/iOS devices knowledge.
  • Effective multitasking abilities.
  • Outstanding verbal and written communication skills.
  • Solution-oriented mindset.
  • Experience with CRM systems.
  • Demonstrated capacity to work both independently and in a team setting.

Perks of Joining SumUp:

  • Restaurant vouchers.
  • Health insurance coverage.
  • Public transport subsidies.
  • Opportunities for career advancement within the company.
  • Provision of professional hardware.
  • Complimentary drinks, fruits, cereals, and nuts for all employees.
  • Enjoyable activities such as regular breakfasts, cocktail parties, team events, yoga sessions, and a kicker table.

About the Company:

SumUp celebrates the everyday hero - the small business owner. By offering user-friendly financial solutions, we enable small business owners to efficiently manage their operations. Our teams across Europe, South America, and the United States collaborate with a founder's mindset and 'team-first' approach to support the success of the business owners we serve.

SumUp upholds Equal Employment Opportunity principles and promotes diversity in the workplace. We do not discriminate based on various factors and are committed to fostering a healthy and safe work environment while prohibiting all forms of harassment.

SumUp solely accepts resumes directly from candidates and does not entertain unsolicited applications.

Job Application Tip:

We understand that candidates often feel they must meet a certain percentage of job criteria to apply. However, meeting all requirements is not a strict necessity as it indicates potential for growth and career development at SumUp.