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Service Engineer L2
hace 4 meses
Description:
Wallbox is a global company, dedicated to changing the way the world uses energy.
We do this by creating smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger.
Founded in 2015, with headquarters in Barcelona and selling already in over 80+ countries, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow.
We're now the first Spanish unicorn listed on the NYSE ($WBX) and have been recently named amongst LinkedIn's top 3 Spanish startups.
The passion and dedication towards our mission will hit you the moment you walk through our doors - and there's no feeling like it.
Our journey is not plain sailing - it requires proactive, flexible and top performing individuals who are committed to the world of sustainable mobility.
The question is:
are you ready to change the world with us?
The Role:
The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.
You will
- Monitoring service team ticket, L1 support and advise.
- Share best practices and coach the team.
- Constant improvement and maintaining of the internal system.
- Identify locks that require followup or investigation.
- Develop interdepartmental communication ways.
- Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and costeffective IT support.
- Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumerfocused support culture, and improving the accountability of delivering effective and efficient services.
- Product and process training, support with L1 onboarding.
- Support key account partners on a daily basis.
Requirements:
- Engineer or similar technical profiles.
- IT knowledge. Remote operations, Wi-Fi, Bluetooth
- Embedded systems knowledge. Able to connect remotely to them and get the system locked.
- Analytic vision.
- Ticketing and reporting systems knowledge, Salesforce, Jira,...
- Incident Management.
- ITIL certification will be assessed positively.
- Excellent interpersonal skills.
- Good practice management for quality of service delivery.
- Availability to travel based on business needs.
- Experience dealing with clients.
- High level of English.
Nice to have
- Fluent in Swedish will be highly valued.
Benefits:
- 100% company paid individual medical & dental insurance.
- Attractive compensation package.
- Hybrid remote policy.
- Opportunity to advance your payroll (under request).
- Unlimited coffee & beverages.
- English classes.
- Monthly "All Hands" & other team events.
- Brand new canteen with a variety of breakfast and lunch dishes, everyday, for a discounted price.
- No suits Unless it's Carnival or Halloween.
- _At Wallbox, we're committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace._
