Customer Experience

hace 1 semana


El Prat de Llobregat, Barcelona, España MediaMarktSaturn Retail Group A tiempo completo

Tu rol en el equipo

Como Customer Experience & Quality Specialist, jugarás un papel esencial para asegurar el éxito y la felicidad de nuestros vendedores en el Marketplace. Tu labor será brindar un soporte excepcional a los vendedores, analizar métricas clave de desempeño (KPI) y mejorar en general la experiencia del cliente.

Tus responsabilidades incluyen:
- Responder de forma ágil a las consultas de los vendedores por correo, brindando información clara.
- Asistir a los vendedores en la resolución de inconvenientes relacionados con cuentas y pagos.
- Evaluar periódicamente los KPIs de los vendedores como LTS, tasa de aceptación y métricas de cumplimiento, entre otros.
- Mantener contacto con los Partner Managers para establecer estrategias.
- Trabajar en conjunto con los vendedores para mejorar la experiencia del cliente, asegurando un procesamiento eficiente de pedidos y una comunicación efectiva.

Tu perfil ideal debería incluir:
- Licenciatura en administración de empresas o áreas afines.
- 3+ años de experiencia en atención al cliente, preferiblemente en entornos de comercio electrónico.
- Habilidad para manejar un alto volumen de consultas con precisión.
- Conocimiento de las políticas de la plataforma para vendedores.
- Gran capacidad organizativa y atención al detalle.

Sobre la empresa

MediaMarkt es la principal compañía omnicanal en el sector de la electrónica de consumo en España y Europa. Formamos parte de un grupo con presencia en 13 países y un amplio equipo.
En España, contamos con una fuerte presencia en tiendas físicas y online, un centro logístico en Madrid y oficinas en Barcelona. Nuestro compromiso es ser el referente en el mundo del retail, ofreciendo soluciones adaptadas a nuestros clientes en un entorno tecnológico.
Te invitamos a unirte a nuestro equipo para formar parte de esta experiencia Let's Go.

Beneficios Adicionales

Información del Puesto

Location: El Prat De Llobregat
MediaMarkt Marketplace ES
Department: HQ - Others
Nivel de entrada: Profesionales
Tipo de empleo: Tiempo Completo
Horas de trabajo: 40
Persona: Job Requisition HQ Employee


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