Consultant Business Applications

hace 1 semana


Madrid, Madrid, España IFS A tiempo completo
Job Description

The IFS Consultant Business Applications role is part of the global Unified Support team, focusing on incident, service request, problem, and change management. They collaborate with internal and external stakeholders regarding supported services and are part of an on-call rotation supervised by a Unified Support manager. The team offers 24x7x365 support to IFS customers utilizing cloud services.

These experts have in-depth product knowledge and industry experience. They engage with customers to understand their needs, offer support with IFS solutions, and strive to ensure business continuity. Their goal is to turn customers into IFS advocates.

Summary
A Consultant Business Applications brings functional expertise in IFS products, offering resolutions and ensuring customer satisfaction.

Essential Duties and Accountabilities

  • Provide functional solutions within support scope, guiding customers on product usage
  • Offer proactive updates and top-notch customer service
  • Focus on delivering value through support
  • Enhance customer satisfaction and relationships
  • Stay updated on product advancements and industry standards
  • Identify issue root causes and collaborate within the team
  • Engage in the IFS Community

Qualifications
Overall Required Competence

Basic Level

  • Conflict resolution, persuasion, and negotiation skills
  • Coaching, mentoring, and advising abilities
  • Understanding of configurations and IFS extensibility
  • Presentation skills
  • Knowledge of customer's business processes and values
  • Industry expertise in product areas

Intermediate Level

  • Understanding of support models and commercial awareness
  • Analytical skills for solutions and change management
  • Engagement with customers and stakeholders
  • Effective business communication and training skills

Advanced Level

  • Knowledge of IFS support scope and processes

Additionally, the role requires skills in active listening, empathy, stakeholder collaboration, and upholding core values like Agile, Collaborative, and Trustworthy.

Required Education & Experience

Essential:

  • University degree, relevant professional qualifications, or equivalent experience
  • Proficiency in English (written and verbal)

Desirable:

  • Industry experience and knowledge
  • Fluency in multiple languages
  • IT and tech proficiency
  • Customer service background


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