Customer Success Team Lead Customer Success · Barcelona · Híbrido

hace 2 semanas


Barcelona, Barcelona, España Orbidi A tiempo completo

En ORBIDI buscamos a apasionados por la tecnología y el marketing para unirse a nuestro equipo y ayudar a las pequeñas empresas a crecer y mantenerse competitivas en el mercado.

Utilizamos inteligencia artificial, modelos predictivos y tecnologías avanzadas para ayudar a las PYMEs a digitalizarse y mejorar sus resultados. Únete a nuestra misión de ayudar a las empresas a impulsar el éxito

El rol:

Estamos buscando un TeamLead paraunirse a nuestro equipo de Customer Success Si eres una persona con orientación a clientes y a resultados, entonces te encantará el reto de ORBIDI Experiencia enentornos B2B y/o B2C sirviendo a Micro-PYMES y/o clientes finales,utilizando herramientas de CRM como Hubspot y/o ClickUp.

También experiencia enentornos dinámicos y acelerados yen ecosistemas tecnológicos.

¿Cuál será tu misión?

Gestionar parte denuestro equipo local de Customer Success cuya principal responsabilidad es la de asesorar y acompañara nuestros clientes durante el desarrollo de nuestras soluciones de Marketing DigitalEstablecer procedimientos de Customer Success para adaptarlo a las nuevas tendencias de mercado.

Desarrollar y gestionar la cartera de clientes.
Establecer buenas relaciones con los clientes que contribuyan a objetivos claros de retención.
Analizar los datos de los clientes para mejorar la experiencia de cliente.
Upsell y crossell de servicios y productos con los que trabajamos.
Realizar el onboarding de nuevos clientes y ayudar a mejorarlo.
Revisar las quejas y preocupaciones de los clientes y buscar mejorar la experiencia del cliente.
Colaborar con el equipo de marketing para la creación de material que pueda ser de interés para nuestros clientes.

Coordinar y colaborar con diferentes departamentos de ORBIDI (Operaciones, tecnología, etc.) para mejorar la satisfacción del cliente y mejorar nuestra propuesta de valor.


Lo que te hará triunfar:

Experiencia previa en roles similaresEres una persona con atención al detalle, persuasiva, motivada y eres un problem solver con don de gentes.

Un fuerte defensor del cliente con la capacidad y la voluntad de interactuar directamente con los clientes.
Capacidad para comunicarte bien con personas, equipos, socios y eventos a nivel de la industria.

Las habilidades para ser un tomador de decisiones, con voluntad de experimentar e interactuar con los diferentes equipos en la empresa.

Colaborador eficaz y productivo para impulsar iniciativas multifuncionales.
Empatía, humildad y capacidad de escucha.#J-18808-Ljbffr
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