Customer Success Team Lead Customer Success · Barcelona · Híbrido
hace 2 semanas
En ORBIDI buscamos a apasionados por la tecnología y el marketing para unirse a nuestro equipo y ayudar a las pequeñas empresas a crecer y mantenerse competitivas en el mercado.
Utilizamos inteligencia artificial, modelos predictivos y tecnologías avanzadas para ayudar a las PYMEs a digitalizarse y mejorar sus resultados. Únete a nuestra misión de ayudar a las empresas a impulsar el éxitoEl rol:
Estamos buscando un TeamLead paraunirse a nuestro equipo de Customer Success Si eres una persona con orientación a clientes y a resultados, entonces te encantará el reto de ORBIDI Experiencia enentornos B2B y/o B2C sirviendo a Micro-PYMES y/o clientes finales,utilizando herramientas de CRM como Hubspot y/o ClickUp.
También experiencia enentornos dinámicos y acelerados yen ecosistemas tecnológicos.¿Cuál será tu misión?
Gestionar parte denuestro equipo local de Customer Success cuya principal responsabilidad es la de asesorar y acompañara nuestros clientes durante el desarrollo de nuestras soluciones de Marketing DigitalEstablecer procedimientos de Customer Success para adaptarlo a las nuevas tendencias de mercado.
Desarrollar y gestionar la cartera de clientes.Establecer buenas relaciones con los clientes que contribuyan a objetivos claros de retención.
Analizar los datos de los clientes para mejorar la experiencia de cliente.
Upsell y crossell de servicios y productos con los que trabajamos.
Realizar el onboarding de nuevos clientes y ayudar a mejorarlo.
Revisar las quejas y preocupaciones de los clientes y buscar mejorar la experiencia del cliente.
Colaborar con el equipo de marketing para la creación de material que pueda ser de interés para nuestros clientes.
Coordinar y colaborar con diferentes departamentos de ORBIDI (Operaciones, tecnología, etc.) para mejorar la satisfacción del cliente y mejorar nuestra propuesta de valor.
Lo que te hará triunfar:
Experiencia previa en roles similaresEres una persona con atención al detalle, persuasiva, motivada y eres un problem solver con don de gentes.
Un fuerte defensor del cliente con la capacidad y la voluntad de interactuar directamente con los clientes.Capacidad para comunicarte bien con personas, equipos, socios y eventos a nivel de la industria.
Las habilidades para ser un tomador de decisiones, con voluntad de experimentar e interactuar con los diferentes equipos en la empresa.
Colaborador eficaz y productivo para impulsar iniciativas multifuncionales.Empatía, humildad y capacidad de escucha.#J-18808-Ljbffr
-
Manager, Customer Success
hace 2 semanas
Barcelona, Barcelona, España Nutanix A tiempo completoJob SummaryNutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe.About the teamNutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will focus on driving...
-
Customer Success Representative
hace 2 semanas
Barcelona, Barcelona, España Nutanix A tiempo completoWe are seeking a dynamic Customer Success Representative - Arabic Speaker to join our dedicated team at Nutanix in Barcelona.Growing your career as a Full Time Customer Success Representative - Arabic Speaker is a fantastic chance to enhance your skills.If you have strong leadership and teamwork qualities along with the right attitude for the role, then...
-
Customer Success Lead
hace 2 semanas
Barcelona, Barcelona, España Happy Scribe A tiempo completoHello We're Happy Scribe, a100% bootstrapped and profitable startup, based in Barcelona. We are on a mission to break language barriers globally and bring audiovisual content to all.We are building the #1 Audiovisual Platform by combining state-of-the-art AI with trusted language experts to produce high-quality transcriptions, subtitles, and closed captions...
-
Customer Success Lead
hace 2 semanas
Barcelona, Barcelona, España Happy Scribe A tiempo completoHello We're Happy Scribe , a100% bootstrapped and profitable startup, based in Barcelona. We are on a mission to break language barriers globally and bring audiovisual content to all. We are building the #1 Audiovisual Platform by combining state-of-the-art AI with trusted language experts to produce high-quality transcriptions, subtitles, and closed...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Kantox Limited A tiempo completoWe are looking for 2 Customer Success Managers who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.We're looking for an experienced Customer Success Manager with Experience in B2B SaaS platforms and a second profile who'd be...
-
Customer Success Representative
hace 2 semanas
Barcelona, Barcelona, España Nutanix A tiempo completoSummary We are looking for a Customer Success Representative to join our team in Barcelona and provide exceptional service to our Middle Eastern customers. Join us in our sales center of excellence for the EMEA region and be part of our office's growth and your career development. Together, we are shaping the future of cloud technology. About the team Join...
-
Customer Success Representative
hace 2 semanas
Barcelona, Barcelona, España Knewin A tiempo completoCustomer Success Representative - Arabic Speaking Barcelona, Spain Hungry, Honest, Humble, with Heart Job Summary We are currently seeking a Customer Success Representative to join our team in our growing Barcelona office. In this role, you will have the opportunity to drive our technology and provide exceptional service to our Middle Eastern customers....
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Timup A tiempo completoEmpresa del sector Marketing automation busca una persona para el equipo de Customer Success que gestione cuentas del mercado italiano desde la oficina de Barcelona. Esta persona gestionará una cartera de unas 15 cuentas, buscando siempre la satisfacción del cliente y detectando nuevas oportunidades para que el equipo de ventas pueda hacer upselling y...
-
Customer Success Representative
hace 2 semanas
Barcelona, Barcelona, España Nutanix A tiempo completoCustomer Success Representative - Arabic SpeakerCustomer SuccessBarcelona,SpainReqNum:26458 Customer Success Representative - Arabic Speaking Barcelona, Spain Hungry, Honest, Humble, with Heart Job Summary We are currently seeking a Customer Success Representative to join our team in our growing Barcelona office. In this role, you will have the opportunity...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Qlik A tiempo completoCustomer Success Manager Barcelona Barcelona, Catalonia, ES What makes us Qlik ? Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner Magic Quadrant Leader...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Kantox A tiempo completoWe are looking for 2 Customer Success Managers who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.We're looking for an experienced Customer Success Manager with Experience in B2B SaaS platforms and a second profile who'd be...
-
Customer Success Representative
hace 2 semanas
Barcelona, Barcelona, España Nutanix A tiempo completoCustomer Success Representative - Arabic Speaking Barcelona, Spain _ _**_Hungry, Honest, Humble, with Heart- **Job SummaryWe are currently seeking a Customer Success Representative to join our team in our growing Barcelona office. In this role, you will have the opportunity to drive our technology and provide exceptional service to our Middle Eastern...
-
Customer Success Representative
hace 2 semanas
Barcelona, Barcelona, España Nutanix A tiempo completo**Hungry, Humble, Honest, with Heart.The Opportunity This role is Hybrid _Customer Success at NutanixThe Customer Success Representative will be part of the Nutanix Customer Success team. This team works closely with internal functions such as Global Sales, Marketing, Channel, and Support. They also have access to the Nutanix customer, partner, and...
-
Customer Success Director
hace 2 semanas
Barcelona, Barcelona, España Kantox A tiempo completoKantox is a leading fintech company developing sophisticated Currency Management Automation software solutions that help companies to automate their foreign exchange processes and leverage currencies for growthWe are a 145-person strong team, split between London and Barcelona. So far, we've raised over €30 million and became profitable in 2018. Thanks to...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Ikigai Talent Goup A tiempo completoSpain, BarcelonaStart-upUp to 55kUp-Sell, Cross-SellCustomer Success Manager role for a SaaS Comapany based in UK and BarcelonaKon'nichiwaWe are currently managing a Customer Success role for a B2B & SaaS Company with HQ in London and offices in Barcelona.This is a Start-up that works with Cloud Computing software, & a leading provider of quality control...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Kantox A tiempo completoWe are looking for a Customer Success Manager who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
-
Customer Success Engineer
hace 2 semanas
Barcelona, Barcelona, España CyberArk A tiempo completoAbout CyberArk:Job Description:As a Customer Success Engineer at CyberArk, you are an important part of the Success at Scale team. Your role involves driving adoption and promoting best practices across a diverse customer base, as well as being a technical expert and advocate. The key focus is on utilizing your communication skills and technical knowledge to...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Qlik A tiempo completoQlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner Magic Quadrant Leader for 13 years in a row , Qlik is a values-driven organization, and following its...
-
Senior Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Join Our Team A tiempo completoBeyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet,SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...