Desktop Support Technician

hace 1 semana


Madrid, Madrid, España Frontiers Media S.A. A tiempo completo
Who we areAt Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.
Frontiers is the 3rd most-cited and 6th largest research publisher.

Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles have been viewed more than 2.1 billion times, reflecting the power of research that is open for all.

Join the publishing revolution.
Follow the links below to learn more about our work.

What we can offer youWe provide a range of benefits across our locations, including but not limited to :

We are a remote-first organization and most of our roles are work-from-home4 additional wellbeing days in addition to existing annual leave allowanceAccess to learning platforms and dedicated learning & development timeA range of wellbeing initiatives, including free online yoga classes and an employee assistance planEmployees can dedicate three days each year to volunteerThe role :We have an exciting new opportunity to join the Frontiers IT Services team as a Desktop Support Technician .Your primary responsibility will be to ensure the efficient provisioning, installation, configuration, and maintenance of systems, hardware, and software crucial to supporting our internal users.

You will play a pivotal role in providing first and second level support, addressing technical issues promptly, and ensuring smooth operations within the organization.

This role requires strong technical proficiency, problem-solving skills, and a customer-centric approach to effectively meet the needs of our internal users and maintainoptimal system performance.

You will be directly reporting to the Head of IT Services and collaborating extensively with team members in Madrid, Lausanne, London, Beijing and Shanghai

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