![Iron Systems](https://media.trabajo.org/img/noimg.jpg)
Desktop Support Engineer L1
hace 1 semana
Date Posted:
- 4/15/2024
Job Function:
- Desktop Engineer
Location:
- Madrid
- ESP
Offered Salary:
- Competitive
Responsibilities:
- Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues.
- Deliver handson support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF.
- Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
- Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
- Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers.
- Refer to internal knowledge bases or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Handle VIP users request wherever necessary and resolve the issues on priority.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of KB Articles
- Maintain good relationships with clients.
Technical Experience:
- Experience level: 8 years of Technical experience in Windows and Mac
- Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Handson experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Excellent problemsolving and communication skills
- Ability to provide stepbystep technical help, both written and verbal
- Familiarity with ITSM tools like ServiceNow, JIRA for ticket management.
Professional Attributes:
- Excellent customer service skills and the ability to communicate effectively with nontechnical users.
- Selfstarter with the ability to work independently and efficiently.
- Physical ability to manage IT equipment installations and movements.
- Adaptable and flexible to meet varying work schedules and environments.
-
Desktop Support Engineer
hace 1 semana
Madrid, Madrid, España Sharp Brains - Global IT Support A tiempo completoRole DescriptionThis is a full-time on-site role for a Desktop Support Engineer -L1 at SharpBrains Company located in Huesca, Spain. The Desktop Support Engineer will be responsible for providing technical support and troubleshooting to end users. They will assist with the installation, configuration, and maintenance of desktop hardware, software, and...
-
Desktop Support L1
hace 1 semana
Madrid, Madrid, España Sharp Brains Ltd A tiempo completo1- One year Business to Business contract2-Experience/Skills: 24 years of experience in Onsite support Knowledge and experience on windows 7 OS Manage Desktop Devices (hardware, software and connectivity) incidentsthrough to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide...
-
Desktop Support Engineer
hace 1 semana
Madrid, Madrid, España ESP Global A tiempo completoExperience with user Support for WebEx ,VPN etc Basic knowledge of enterprise LAN and WAN setups and conceptsDesktop Support Engineer - Madrid, SpainESP Global Services are currently recruiting aDesktop Support Engineer to join our team based at one of our valued customer sites in Madrid, Spain.What About the Role:Working as the Desktop Support Engineer you...
-
Desktop Support L1
hace 1 semana
Madrid, Madrid, España Tech people 247 A tiempo completoDESCRIPTIONTitle: Desk Side Support Tech (DSS)DESCRIPTIONThe Tech should be able to build machine, co-ordinate with user for the laptop/desktop setup, ship the assets, work with user in configuring the profile.In addition, the team manages small deployments, office moves, user desk moves, Annual power shutdowns, to ensure that end-user productivity is...
-
Desktop Support Engineer
hace 1 semana
Madrid, Madrid, España Stechad outsourcing LTD A tiempo completoA Desktop Support Specialist support computer software integration by diagnosing, IT networking, windows server administrator, office 365, hardware and troubleshooting common problems.Installing new software, Installing new hardware (servers, printers, computer workstations, etc.), Setting up user accounts, permissions and passwords, Overseeing security of...
-
Support Operator L1/l2 con Francés
hace 1 semana
Madrid, Madrid, España Page Personnel España A tiempo completoSoporte y gestion de incidencias del mercado internacional Diagnostico y resolución de incidencias de Nível 1 y Escalar incidencias de nível Trabajar de la mano del tercer nível y de los programadores.Support Operator L1/L2 con francés |Cliente final multinacional Francés muy alto. Experiência en monitorización herramientas de ticketing Diagnóstico...
-
Desktop Support Engineer
hace 1 semana
Madrid, Madrid, España Sharp Brains Ltd A tiempo completoFreelancers are encouraged to apply.Role and Responsibilities To assist users with any logged IT related incident and requests when escalated by Helpdesk or when called upon Follow Standard Operating Procedures, Exhaustive Technical and Operations Runbook, Incident Management and Escalation Procedures Install, upgrade, support and troubleshoot Eligible...
-
Freelance IT and Network Support Engineer
hace 1 semana
Madrid, Madrid, España Tech Domain A tiempo completoWe are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends).Tasks...
-
IT Support Technician
hace 1 semana
Madrid, Madrid, España Sharp Brains Ltd A tiempo completoJob Description -IT SupportThe Deskside engineer will be L1 Skill level with at least 3-4 Years of relevant experience - End user domain and support handling the Incident /SR as assigned for resolution.Provides Desktop support and support for Computer hardware systems, memory modules, and peripherals.Handle basic issues related to network end-user devices'...
-
Desktop Support Technician L1 Es
hace 1 semana
Madrid, Madrid, España AMS Accelerate IT A tiempo completoEducational Qualifications: Degree in Computer Science or IT domainExperience needed: min 1 to 3 years of relevant experiencea) Smart hands & eyes, PC Break Fix & Repair (IMAC), kiosk support, concierge support, project, asset management & disposition, site support specialists, advanced swap deport repair, Capital Asset Management, Installations and...
-
Desktop Support Technician
hace 1 semana
Madrid, Madrid, España Frontiers A tiempo completoDesktop Support Technician page is loaded Desktop Support Technician Apply locations Madrid time type Full time posted on Posted 27 Days Ago job requisition id 24REQ0095 Who we are At Frontiers we are on a mission to make all science open, enabling the research community to develop thesolutions we need to live healthy lives on ahealthy planet. Frontiers is...
-
Desktop Support Technician
hace 1 semana
Madrid, Madrid, España CGI Group, Inc. A tiempo completoPosition Description:This position will be responsible for daily operational duties as a Desktop Support Technician. Duties will include deployments of computers and computer peripherals. Troubleshooting and incident resolution of issues submitted by End Users both from a software and hardware perspective (including Operation Systems, Desktop Applications,...
-
FTTH / GPON Network Operations – L1 Support
hace 1 semana
Madrid, Madrid, España 4Plus Ingenieros y Arquitectos A tiempo completoL1 Operations Engineer - FTTH / GPON Network OperationsAre you an experienced engineer with a passion for fiber optic networks? Join our team as an L1 Operations Engineer for an exciting project involving the end-to-end lifecycle of GPON OLT network planning, deployment, migration, testing, and operations for a prominent Telco in Spain. As part of our team,...
-
Deskside Support L1
hace 1 semana
Madrid, Madrid, España Iron Systems A tiempo completoDate Posted: 3/7/2024Job Function: IT SupportLocation: SAN SEBASTIAN DE LOS REYES (Madrid) ESPOffered Salary: Competitive Provide IT support to all customers through video call._ Receive customer IT queries by multiple methods But Primary is Video Call. (Phone, selfservice, etc.)_ Provide the necessary information in the ticket in the event the ticket is...
-
Workplace Engineer/architect- Desktop
hace 1 semana
Madrid, Madrid, España Kapres Technology, S.L. A tiempo completoDesde Kapres Technology estamos buscando un Workplace Engineer/Architect-Desktop para trabajar con uno de nuestros clientes multinacionales del sector de seguros.El Workplace Engineer/Architect formará parte del equipo de productos de Windows Edition y ayudará a integrar e implementar el dispositivo administrado por Intune, respaldando la incorporación de...
-
Ftth / Gpon Network Operations - L1 Support
hace 1 semana
Madrid, Madrid, España 4Plus Ingenieros y Arquitectos A tiempo completoL1 Operations Engineer - FTTH / GPON Network OperationsAre you an experienced engineer with a passion for fiber optic networks? Join our team as an L1 Operations Engineer for an exciting project involving the end-to-end lifecycle of GPON OLT network planning, deployment, migration, testing, and operations for a prominent Telco in Spain. As part of our team,...
-
Desktop Support Technician
hace 1 semana
Madrid, Madrid, España Frontiers Media S.A. A tiempo completoWho we areAt Frontiers we are on a mission to make all science open, enabling the research community to develop the solutions we need to live healthy lives on a healthy planet.Frontiers is the 3rd most-cited and 6th largest research publisher. Powered by custom-built technology, artificial intelligence, and rigorous quality standards, our research articles...
-
Desktop Support Specialist
hace 1 semana
Madrid, Madrid, España The Workshop A tiempo completoWho we are The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move "Fearlessly Forward" together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.What we believe We understand...
-
Onsite Support Engineer
hace 1 semana
Madrid, Madrid, España QBE A tiempo completoPrimary DetailsTime Type: Full timeWorker Type: EmployeeOnsite Desktop Support Engineer Madrid/Hybrid_Who we areTechnology Services at QBE is changing - fast. In a world that also throws out it's unexpected twists and turns, QBE technology has been pushed to the forefront of the business value chain.QBE's investment in its platform and services have created...
-
IT Support L1
hace 1 semana
Madrid, Madrid, España Walters People A tiempo completoDesde Walters People, estamos buscando un técnico de soporte informático con 1 o 2 años de experiência para uno de nuestros clientes finales del sector legal.Buscamos un Técnico de soporte L1:FUNCIONES: Soporte presencial de primera línea a usuarios. Gestión de incidencias informáticas vía chat, correo o teléfono. Instalación de equipos desde...