Senior Account Manager
hace 1 semana
Are you a skilled relationship-builder with a passion for technology? Zoho is looking for a talented, enthusiastic, results-driven and highly motivated Senior Account Manager to join our dynamic team in Europe.
As a Senior Account Manager, you will be responsible for nurturing and growing client relationships, driving sales, and ensuring customer success with our suite of products and services.
About us
Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent.
As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.
Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.
Key Responsibilities
- Developing strong relationships and trust with Zoho customers, establishing contacts with key business leaders and stakeholders
- Ability to effectively manage stakeholder expectations while engaging internal support teams to meet the customers requirements
- Ability to translate customers requirements into an actionable, practical plan, aiming to further adopt Zoho products
- Working with multifunctional internal teams (including the Customer Success and Product departments in India) to improve the entire customer experience
- Collaborating with internal and external stakeholders to meet quotas, while keeping our customers satisfied and engaged with our products and services over the long term
- Serving as the leading point of contact for all customer account management matters
- Develop business opportunities by introducing new products into existing customer accounts and meeting sales quotas in the region
Requirements:
- Preferably, 5+ years of relevant work experience in Account Management or relevant role in technology/ICT company
- Ability to work in a diverse multicultural team in a collaborative way
- Customer empathy and strong customerfacing skills via excellent communication
- Fluency in English is mandatory; any additional European language(s), related to the assigned territory, i.e. Spanish would be a strong advantage
Benefits:
- Continuous training and professional development opportunities
- Supportive and inclusive work environment
- Clear development plan in the short, medium and long run
- Participation in coaching and mentoring schemes
- Opportunity to work with a global team and contribute to the growth of a leading technology company
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