Guest Experience Supervisor
hace 1 semana
Position:
Guest Experience Supervisor (Full time #533793)
Property / Office:
Mandarin Oriental, Barcelona
Location:
Barcelona, Spain
It is the mission and intent of this position that the Guest Relations Supervisor will keep the guest's perspective in mind at all times and carry out the mission of the Rooms Department.
- Scope of Position
- The Guest Relations Supervisor acts as a Hotel Ambassador performing activities for establishing individual guest contact and ensuring the highest level of personalized guest service.
- Organizational Structure
- The Guest Relations Supervisor reports directly to the Head Concierge.
Duties and Responsibilities:
- Major responsibilities_
_Communicate all special requirements of the guests to all relevant departments
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_Attend to the Management meeting
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_Maximize room revenue by up-selling
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_Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through
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_Establish individual guest's preferences and provide the service accordingly
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_Check arrival and departure reports for a better handling and anticipation of guest needs
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_Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets
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_Escort guests to their room and familiarize them with the room facilities
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_Attend to specific guest's requests ensuring efficient and proactive service
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_Lobby coverage
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_Attend hotel site inspections and familiarisation trips as requested
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_Assist the Concierge duties when needed._
- Perform any other reasonable duties as required by management.
Advertised:
20 Feb 2023 Romance Standard Time
Applications close: 28 Apr 2023 Romance Daylight Time
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