![Mandarin Oriental Hotel Group](https://media.trabajo.org/img/noimg.jpg)
Guest Experience Agent
hace 1 semana
Position:
Guest experience Agent (Full time #533133)
Property / Office:
Mandarin Oriental, Barcelona
Location:
Barcelona, Spain
It is the mission and intent of this position that the Guest Relations will keep the guest's perspective in mind at all times and carry out the mission of the Rooms Department.
The Guest Relations acts as a Hotel Ambassador performing activities for establishing individual guest contact and ensuring the highest level of personalized guest service.
- M_ajor responsibilities _
- Communicate all special requirements of the guests to all relevant departments.
- Attend to the Operations meeting.
- Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.
- Establish individual guest's preferences and provide the service accordingly.
- Check arrival and departure reports for a better handling and anticipation of guest needs.
- Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
- Escort guests to their room and familiarize them with the room facilities.
- Attend to specific guest's requests ensuring efficient and proactive service.
- Lobby coverage.
- Attend hotel site inspections and familiarisation trips as requested.
- Assist the Concierge duties when needed.
- Perform any other reasonable duties as required by management.
Advertised: 04 Jan 2023 Romance Standard Time
Applications close: 31 Mar 2023 Romance Daylight Time
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