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Head of Restaurants
hace 3 meses
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary
Job Description
What you'll do
We are looking for an experienced Head of Bars & Restaurants to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of Food & Beverage, the Head of Bars & Restaurants directs the operations of all the Food & Beverage outlets within the hotel. The Head of Bars & Restaurants assures the hotel service is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development.
- Ensures high-quality service that meets guest needs promptly and courteously, maximizing satisfaction and encouraging return visits. Regularly assess guest satisfaction levels and implement strategies to exceed expectations.
- Ensures that regular, on-going communication occurs in all restaurants and bars.
- Defines service standards and lead the team to consistently meet them. Provides training and guidance to the team on how to deliver the service.
- Contributes to the hiring process, conduct performance appraisals, and make personnel-related decisions.
- Tracks and control team productivity and operational expenses to ensure profitability.
- Ensures that food and beverage products are of the highest quality and presented effectively.
- Supports the Director of Food and Beverage in various administrative tasks, including departmental reports and strategic planning.
- Establishes clear expectations and holds the food and beverage team accountable for exemplifying desired service standards.
- Implements and enforces cash and payment control policies within food & beverage areas, ensuring compliance among staff.
- Facilitates the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance.
- Focuses on the operational area of the department, being 70% of the work related to operations.
What we are looking for...
- Degree with emphasis in Hospitality/Restaurants management.
- +4 years experience in hospitality within hotels/restaurants with high volume of food & beverage operations in a management role.
- Knowledge of local market will be a plus.
- Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
- Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You make people feel good - your team, guests and colleagues alike. You make a positive impact.
- You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
- You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.
- You take ownership of important issues, solve problems, and make effective decisions.
- You learn quickly and adapt to SLS's unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- You're up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What's In It For You...
- The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
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