Customer Onboarding Support Specialist
hace 7 días
We founded Amenitiz with the goal of making technology accessible to independent hoteliers worldwide, from Paris to the Uyuni Salt Flats in Bolivia.
Join us in our mission to bring knowledge and innovation to the hospitality industry.
Committed to empowering hoteliers to focus on creating fantastic guest experiences, Amenitiz stands out as one of Europe's fastest-growing companies.Why choose Amenitiz?
Our all-in-one platform simplifies processes for independent hoteliers, enabling them to attract guests, manage bookings, increase revenue, and enhance guest experiences effortlessly.
Join our amazing team:
As we kick off 2023 with over 250 team members, our culture thrives on positivity and empowerment to help each member reach their full potential.
At Amenitiz, you'll find a passionate, friendly team dedicated to fostering a client-first culture of success and continuous improvement.Excited about new challenges?
Amenitiz is expanding rapidly, offering numerous opportunities such as entering new markets, introducing innovative features, and optimizing business functions.
Trusted by 7,000+ hoteliers in 37+ countries, our software handles millions of bookings annually, impacting the lives of hoteliers and guests worldwide.
Come aboard and enjoy the journey.
About the role:
Join our Customer Onboarding team to ensure client satisfaction throughout their journey with us.
Your responsibilities:
Inbound Customer Interaction:
- Address customer inquiries promptly and accurately via phone or email.
- Update internal tools with customer information and technical issue resolutions.
- Escalate complex queries to the right team member when necessary.
Outbound Customer Engagement:
- Support customers throughout their onboarding process.
- Identify customer needs and guide them on using platform features.
- Keep customers informed about new functionalities and assist with any complaints.
Reporting and Improvement:
- Identify trends and suggest improvements to enhance customer experience.
- Contribute to initiatives streamlining processes between Sales and Customer Care teams.
Your profile:
- Excellent communication skills in Portuguese and English.
- Customer-facing experience with proficiency in chat, phone, and email support.
- Familiarity with help desk and CRM systems.
- Strong problem-solving skills and customer-oriented mindset.
Perks:
- Comprehensive medical and wellness coverage.
- Stock options for ownership in the company.
- Office located in Barcelona with various benefits.
- Monthly team-building activities.
- Flexible salary access and benefits.
- Diverse, energetic work environment with opportunities to learn and grow.
- Positive impact by contributing to a global success story in the hospitality industry.
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