Empleos actuales relacionados con Customer Success Onboarding - Barcelona, Barcelona - Preply
-
Head of Customer Onboarding
hace 5 días
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe're seeking a seasoned professional to lead our customer onboarding efforts at Accs - Ares Customer Care Solutions Gmbh. As the Head of Onboarding, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Your MissionsTake ownership of the customer...
-
Head of Customer Onboarding
hace 5 días
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe're seeking a seasoned professional to lead our customer onboarding efforts at Accs - Ares Customer Care Solutions Gmbh. As the Head of Onboarding, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Your MissionsTake ownership of the customer...
-
Director of Onboarding and Customer Success
hace 2 semanas
Barcelona, Barcelona, España The Goddard School of Macomb (Wellington Center), MI A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Onboarding and Experience at The Goddard School of Macomb (Wellington Center), MI. As a key member of our leadership team, you will be responsible for developing and implementing strategies to ensure a seamless and engaging onboarding...
-
Director of Onboarding and Customer Success
hace 2 semanas
Barcelona, Barcelona, España The Goddard School of Macomb (Wellington Center), MI A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Onboarding and Experience at The Goddard School of Macomb (Wellington Center), MI. As a key member of our leadership team, you will be responsible for developing and implementing strategies to ensure a seamless and engaging onboarding...
-
Customer Success Onboarding Specialist
hace 1 mes
Barcelona, Barcelona, España Penta A tiempo completoOur Mission: At Penta, we strive to simplify everyday banking for small and medium-sized enterprises (SMEs) and freelancers through an innovative online business account that integrates invoicing, bookkeeping, and expenditure management tools. Our commitment to exceptional customer support and transparent pricing has positioned us as a leader in the fintech...
-
Head of Customer Onboarding and Success
hace 2 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleAmenitiz is a leading provider of technology solutions for independent hoteliers worldwide. We're seeking an experienced professional to join our team as the Head of Customer Onboarding and Success. This is a critical role that will play a pivotal part in scaling and optimizing our onboarding processes as we continue to grow.Key...
-
Head of Customer Onboarding and Success
hace 2 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleAmenitiz is a leading provider of technology solutions for independent hoteliers worldwide. We're seeking an experienced professional to join our team as the Head of Customer Onboarding and Success. This is a critical role that will play a pivotal part in scaling and optimizing our onboarding processes as we continue to grow.Key...
-
Director of Customer Onboarding
hace 2 semanas
Barcelona, Barcelona, España Healthsource Chiropractic A tiempo completoAbout the RoleAs the Head of Onboarding at Healthsource Chiropractic, you will play a pivotal role in scaling and optimizing our onboarding processes as we continue to grow. This position is crucial for ensuring that our onboarding approach is seamless, consistent, and deeply integrated with our customer satisfaction and retention strategies.Key...
-
Director of Customer Onboarding
hace 2 semanas
Barcelona, Barcelona, España Healthsource Chiropractic A tiempo completoAbout the RoleAs the Head of Onboarding at Healthsource Chiropractic, you will play a pivotal role in scaling and optimizing our onboarding processes as we continue to grow. This position is crucial for ensuring that our onboarding approach is seamless, consistent, and deeply integrated with our customer satisfaction and retention strategies.Key...
-
Head of Customer Onboarding
hace 5 días
Barcelona, Barcelona, España Healthsource Chiropractic A tiempo completoAbout the RoleWe're seeking a seasoned professional to lead our customer onboarding efforts as the Head of Onboarding. As a key member of our team, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Key ResponsibilitiesTake ownership of the customer...
-
Head of Customer Onboarding
hace 5 días
Barcelona, Barcelona, España Healthsource Chiropractic A tiempo completoAbout the RoleWe're seeking a seasoned professional to lead our customer onboarding efforts as the Head of Onboarding. As a key member of our team, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Key ResponsibilitiesTake ownership of the customer...
-
Customer Success Associate
hace 2 semanas
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout ACCS - ARES Customer Care Solutions GmbHWe are a leading provider of customer care solutions, dedicated to helping businesses thrive in the ever-evolving market landscape.Job DescriptionWe are seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success department, you will play a crucial role in...
-
Customer Success Associate
hace 2 semanas
Barcelona, Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoAbout ACCS - ARES Customer Care Solutions GmbHWe are a leading provider of customer care solutions, dedicated to helping businesses thrive in the ever-evolving market landscape.Job DescriptionWe are seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success department, you will play a crucial role in...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management, digital transformation, and e-commerce operations...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Accs - Ares Customer Care Solutions Gmbh. As a key member of our customer success team, you will be responsible for driving customer growth and retention through strategic account management, digital transformation, and e-commerce operations...
-
Head of Onboarding and Customer Experience
hace 5 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe're seeking a seasoned professional to lead our onboarding efforts as the Head of Onboarding at Amenitiz. As a key member of our team, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Your MissionsTake ownership of the customer onboarding...
-
Head of Onboarding and Customer Experience
hace 5 días
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe're seeking a seasoned professional to lead our onboarding efforts as the Head of Onboarding at Amenitiz. As a key member of our team, you'll play a pivotal role in scaling and optimizing our onboarding processes to ensure seamless, consistent, and deeply integrated customer experiences.Your MissionsTake ownership of the customer onboarding...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Eqs Group Ag A tiempo completoAbout Eqs Group AgEqs Group Ag is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our company is committed to helping thousands of companies worldwide fulfill complex national and international disclosure obligations, minimize risks, and communicate transparently with stakeholders.Job DescriptionWe...
-
Customer Success Manager
hace 2 semanas
Barcelona, Barcelona, España Eqs Group Ag A tiempo completoAbout Eqs Group AgEqs Group Ag is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our company is committed to helping thousands of companies worldwide fulfill complex national and international disclosure obligations, minimize risks, and communicate transparently with stakeholders.Job DescriptionWe...
-
Head of Onboarding and Customer Experience
hace 2 semanas
Barcelona, Barcelona, España Amenitiz A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to lead our onboarding efforts and drive customer success at Amenitiz. As the Head of Onboarding and Customer Experience, you will play a critical role in scaling our onboarding processes, ensuring a seamless and consistent customer experience, and fostering a culture of strong...
Customer Success Onboarding
hace 3 meses
Join Preply Business:
Preply recently launched a Business solution that is growing exponentially and that should represent a substantial part of our business in the coming years.
We are seeking an experienced and dynamic manager to lead our Customer Onboarding and Operations team
You will:
- Oversee a team of onboarding specialists and ensure a seamless and efficient onboarding experience for our customers.
- Play a crucial role in optimizing and streamlining operational processes related to customer onboarding and customer experience.
What you'll be doing:
- Lead and manage a team of customer onboarding/operations specialists, providing guidance, support, and performance management.
- Foster a positive and collaborative team culture, promoting open communication, knowledge sharing, and continuous improvement.
- Set clear performance expectations and KPIs for the team, tracking and evaluating their performance regularly.
- Develop and implement an effective customer onboarding strategy, ensuring that it aligns with the company's goals and customer success objectives.
- Develop and implement an efficient way of operationalizing some of the time consuming back office tasks like account set up, adding/deleting users, account refills.
- Work closely with Product to productize some of the routine operational tasks
- Develop efficient ways to ensure Data accuracy of utilization and adoption metrics.
- Collaborate with crossfunctional teams, such as Sales, Customer Success, and Product, to ensure smooth handoffs and alignment throughout the onboarding process.
- Oversee the endtoend onboarding process, from customer engagement to successful first time to value, ensuring a seamless and positive experience for our customers.
- Design and implement streamlined operational workflows and standard operating procedures (SOPs) to optimize the onboarding process and over a period of time, reduce the operational overheads on the team.
- Develop and deliver training programs for onboarding specialists, ensuring they have the necessary knowledge and skills to effectively onboard customers.
- Track and analyze key metrics and performance indicators related to onboarding efficiency, customer satisfaction, and timetovalue.
What you need to succeed:
- Bachelor's degree in business, marketing, or a related field.
- Proven experience in managing and leading customer onboarding and Operation teams, preferably in a SaaS or technologydriven organization.
- Strong understanding of customer onboarding/Implementation processes and best practices.
- Excellent leadership and people management skills, with the ability to motivate and develop a highperforming team.
- Familiarity with tools like Salesforce, Catalyst, Gainsight etc.
Why you'll love it at Preply:
- An open, collaborative, dynamic and diverse culture;
- A competitive financial package with equity, leave allowance and health insurance;
- Access to free mental health support platforms;
- A flexible setup in Barcelona with the option of paid relocation;
- The opportunity to shape the lives of learners and tutors through language learning and teaching in 175 countries (and counting)
More about Preply:
At Preply, we focus on doing better every day - pushing the limits of what we know is possible. And we know our purpose is strong.
We're re-engineering education, providing outstanding experiences for our global community of language learners and building authentic connections across the world.
Propelled by a tenfold increase in revenues over the last three years, thanks to our best-in-class consumer and b2b products,
Preply is now leading the online language tutoring segment globally and has 400+ employees of over 50 nationalities based across Barcelona, Kyiv and the US.
If you're committed to curiosity, love experimentation and relish the challenge of exploring new ideas, then it's time we said:
Welcome to The World Class.
Our values:
-
Human: We embrace diversity by fostering inclusive environments where people feel respected and safe to express their opinions.
-
Hungry: We make bold, data-informed decisions to deliver high-impact solutions for our customers.
-
Humble: We experiment continuously by staying open to being challenged, learning from failures and making data-informed decisions.
-
Hackers: We learn by doing, focus on things that matter and move with incredible speed to create simple, creative, and scalable solutions;
-
Curious: We thrive on facing challenges, diving deep to identify root causes and un
