Platform Success Manager

hace 1 semana


Málaga, Málaga, España Sprinklr A tiempo completo
Sprinklr is a leading enterprise software company for all customer-facing functions.

With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.

Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through

The Sprinklr Way

Job Description:

  • Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.
  • Learn more about our culture and how we make our employees happier through
  • The Sprinklr Way.
  • Our execution is defined by the 3 focus areas, or Obsessions. Our Customer Obsession is going the full distance in understanding what value means to each member of the customers' organisation. Our Product Obsession is developing and refining our technology as a way of life. Our Learning Obsession is constantly empowering every team member to reach their full potential.
  • We believe that our clear vision, and robust global execution will enable us to make our customers 'happier.'
  • What You'll Do
  • You will be the owner for the set of accounts and drive product retention, consumption, adoption, engagement and growth for a set of customers.
  • Deliver Value
  • Be able to deliver on, and communicate the value associated with their investment in the Sprinklr platform
  • Understand Customer's current Sprinklr implementation and ensure maximisation of business value realised by the customer through consultative support, training, business reviews and configuration optimisation
  • Ensure that every customer derives the most value possible from the platform leading to retention
  • Be the Strategic Advisor who Establishes and Builds Customer Relationships
  • Establish and nurture senior level relationships built on trust, develop client champions, and identify key stakeholders
  • Become your customer's daytoday strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr
  • Drive Adoption
  • Empower Sprinklr customers to improve their endcustomers' digital experiences and achieve business objectives through the adoption of Sprinklr product
  • Develop a deep understanding of customer needs and be able to tie them to specific Sprinklr use cases, product features, benefits, and value propositions and ensure your team knows how to communicate them effectively
  • Be hands on on the platform and updated to Sprinklr's latest features is critical in delivering the best suited solutions to customers
  • Guarantee Retention and Grow the business
  • Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business (upsell and crosssell)
  • Identify opportunities for customer references and case studies


Account Governance
  • Manage and track key performance indicators (KPIs) including renewal, consumption, adoption, and expansion commitments to ensure exceptional, predictable results
  • Calculate risk forecasts based on product adoption; close renewal, upsell, and crosssell opportunities within assigned client accounts in partnership with relevant Sales Account Executives while achieving targeted renewal rate
  • Manage Internal Stakeholders
  • Be a customer advocate within Sprinklr providing feedback to engineering teams to develop / identify new features & products
  • Serve as the internal voice of the customer and advocate for your customers' needs (services, support, product management, executive alignment)
  • Work closely with multiple teams (sales. support, product specialists, services etc.) within Sprinklr
  • Who You Are & What Makes You Qualified
  • Extensive amount of experience in B2B SaaS customer success, account management, product management or a strategic consulting organisation
  • Deep product management / evangelisation experience with the aptitude to learn new products
  • Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms will be a PLUS
  • Advanced analytical skills with proven competency in Data tools and methodologies, ability to collate, harmonise and visualise data and present the statistical merit in a business case
  • Ability to interpret Industry specific trends across different verticals or lines of business
  • Able to operate autonomously, engage stakeholders across regions and lead change management
  • Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight
  • Demonstrated passion for the social technology universe (i.e., Faceb

  • Partner Success Manager

    hace 1 semana


    Málaga, Málaga, España Anywhere365 A tiempo completo

    Anywhere365 is the world's first certified Microsoft Teams Cloud Contact Center and Dialogue Management solution. We are on a mission to create a "Mind-blowing" customer experience for global enterprises.The Role:Strategic level: Design and execute partner strategy aligned with AW365's mission and vision. Cultivate strong partner relationships to enhance...

  • Customer Success Manager

    hace 1 semana


    Málaga, Málaga, España goFLUENT A tiempo completo

    Customer Success Manager / Chef de projet Qui sommes-nous Le groupe goFLUENT, basé dans plus de 20 pays, est un acteur incontournable du secteur EdTech, pionnier et maintenant leader, nous accompagnons la stratégie Learning de nos clients (Fortune 500 & Start-Ups). En associant technologie, contenus professionnels et laccompagnement humain, nous...

  • Customer Success Manager

    hace 1 semana


    Málaga, Málaga, España Webhelp A tiempo completo

    Location Málaga, SpainLanguage English***Description:Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.We are looking for a French and English-speaking Customer Success Manager - (On-site) to join one of our exciting projects.What we offer youYou...

  • Customer Success Manager

    hace 1 semana


    Málaga, Málaga, España goFLUENT Group A tiempo completo

    Qui sommes-nousLe groupe goFLUENT, basé dans plus de 20 pays, est un acteur incontournable du secteur EdTech, pionnier et maintenant leader, nous accompagnons la stratégie Learning de nos clients (Fortune 500 & Start-Ups).En associant technologie, contenus professionnels et laccompagnement humain, nous accélérons lapprentissage des langues dans un...

  • Customer Success Manager

    hace 1 semana


    Málaga, Málaga, España The Workshop A tiempo completo

    Who we areThe Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move "Fearlessly Forward" together. Cooperative innovation is at the center of everything we do - from our games, new products and technologies, to how we collaborate and share inspiration with one another.Within The Workshop, MSP is a...


  • Málaga, Málaga, España Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Partner Success Manager who is ready to join us in creating a...


  • Málaga, Málaga, España eviivo A tiempo completo

    eviivo is an award-winning, cloud-based booking and property management platform. We help independent accommodation providers showcase their properties, manage their reservations, and connect with guests. We are looking for a passionate Account Services Executive to support our UK, Spanish, Italian and Portuguese accounts.Its flagship product, eviivo suite,...


  • Málaga, Málaga, España eviivo A tiempo completo

    eviivo is an award-winning, cloud-based booking and property management platform. We help independent accommodation providers showcase their properties, manage their reservations, and connect with guests. We are looking for a passionate Account Services Executive to support our UK, Spanish, Italian and Portuguese accounts.Its flagship product, eviivo suite,...

  • Marketplace Manager

    hace 1 semana


    Málaga, Málaga, España FMIT Solutions A tiempo completo

    WHO WE AREAre you ready to take on the challenge of building the data supply chain? Our team creates cutting-edge software for data extraction, streaming, and exploitation that's used to transform their businesses.We're looking for talented and innovative technical professionals to join our dynamic team. Our headquarters are based in the beautiful city of...


  • Málaga, Málaga, España Vodafone A tiempo completo

    What you'll do:As a Platform Architect you will have the opportunity to:define the strategy and architecture for key Service Platforms such as DNS, Secure Net and AAA- select the vendors for this area and define the roadmaps for the deployed systems and benchmarking of vendors against Vodafone requirements- provide architectural guidance and blueprints to...

  • Senior Product Manager

    hace 2 semanas


    Málaga, Málaga, España Exasol AG A tiempo completo

    Product Management · Multiple locations · Fully Remote Help shape the future of data analytics by leading cloud, UI/UX, and more as a Senior Product Manager at Exasol. This exciting opportunity is available in our Germany, Spain, UK, or USA locations.At Exasol, we are revolutionizing how the world uses data. Join us as a Senior Product Manager (f/m/d) and...


  • Málaga, Málaga, España Epam A tiempo completo

    Description DESCRIPTION Are you an open-minded and stress-tolerant professional interested in working with Infrastructure and multi-clouds? Do you have a Software Engineering background with Python and the ability to quickly learn new technologies? If it sounds like you, this could be the perfect opportunity to join EPAM as a Senior Platform...

  • Account Manager

    hace 1 semana


    Málaga, Málaga, España Gofluent A tiempo completo

    goFLUENT is offering a unique opportunity for a B2B Account Manager who thrives on being part of a company that is fundamentally disrupting the language learning market around the world. goFLUENT helps companies design a global language strategy that accelerates the process of learning language through its unique blend of AI-powered technology, unmatched...

  • Account Manager

    hace 1 semana


    Málaga, Málaga, España goFLUENT A tiempo completo

    goFLUENT is offering a unique opportunity for a B2B Account Manager who thrives on being part of a company that is fundamentally disrupting the language learning market around the world. goFLUENT helps companies design a global language strategy that accelerates the process of learning language through its unique blend of AI-powered technology, unmatched...


  • Málaga, Málaga, España Page Personnel España A tiempo completo

    La persona seleccionada deberá realizar las siguientes funciones: Demonstrate a working financial comprehension in achieving the Café's key performance metrics.Work very closely with Sales to execute the Café Sales & Marketing plan while helping to achieve year-over-year entrée count growth.Serve as a mentor and coach to junior management staff in...

  • Account Manager

    hace 1 semana


    Málaga, Málaga, España Concentrix A tiempo completo

    Experience a career with great potentialJoin a leading global technology and services company that shapes the future of well-known brands worldwide. In over 70 countries, we empower everyday brands with cutting-edge technology and integrated solutions.If you're ready to expand your horizons and get motivated, as an Account Manager in Malaga, you'll be part...

  • HR Manager

    hace 3 semanas


    Málaga, Málaga, España Transcom Spain A tiempo completo

    Transcom seeks talented individuals like you to join our HR team supporting the next-gen CXSo let's start something brilliant together: become an HR Manager in Malaga. As an HR Manager, you will play a pivotal role in driving our HR initiatives and ensuring the well-being and productivity of our workforce. You will oversee all HR operations for our sites in...

  • Hr Manager

    hace 1 semana


    Málaga, Málaga, España Transcom A tiempo completo

    Transcom seeks talented individuals like you to join our HR team supporting the next-gen CX So let's start something brilliant together: become an HR Manager in Malaga. As an HR Manager, you will play a pivotal role in driving our HR initiatives and ensuring the well-being and productivity of our workforce. You will oversee all HR operations for our sites in...

  • HR Manager

    hace 1 semana


    Málaga, Málaga, España Transcom Spain A tiempo completo

    Transcom seeks talented individuals like you to join our HR team supporting the next-gen CXSo let's start something brilliant together: become an HR Manager in Malaga. As an HR Manager, you will play a pivotal role in driving our HR initiatives and ensuring the well-being and productivity of our workforce. You will oversee all HR operations for our sites in...


  • Málaga, Málaga, España ProFinda A tiempo completo

    Associate Product Manager at ProFindaProFinda is now looking to grow and is currently seeking an Associate Product Manager to join our Product team and continue developing our innovative and successful SaaS solution. We are working diligently to develop the software platform that will deliver a sublime experience for our users around the world.As a valued...