Customer service

hace 1 semana


Rubí, Barcelona, España Eurofirms A tiempo completo
Empresa del sector químico busca un/a customer service para trabajar en Rubí y realizar las siguientes tareas:
  • Gestionar y atender las llamadas.
  • Resolver incidencias y proporcionar asesoramiento al cliente.
  • Registrar toda la información relativa a las interacciones con el cliente.
  • Identificar y evaluar las necesidades de los clientes.
  • Generar oportunidades de venta.
  • Coordinarse con los departamentos de logística, compras y producción, así como con los propios transportistas para garantizar el servicio a lo largo de la cadena de suministro.
  • Coordinarse con el departamento de administración para gestionar riesgos de clientes, condiciones de venta, facturación, abonos, etc.
  • Atender y confirmar los pedidos de los clientes mediante teléfono, mail y otras vías, registrándolos en el ERP y planificando su fabricación con el departamento de producción.
  • Calcular fechas de entrega en base a múltiples variables y comunicarlas al cliente, manteniéndolo al día de cualquier imprevisto en el proceso o estado de su pedido.
  • Definir las necesidades de aprovisionamiento en función de la planificación.
  • Facturación a clientes.
  • Coordinar con el departamento de logística para la preparación y envío de documentación relacionada con pedidos y/o transporte.
  • Experiencia mínima de 3 años en un departamento de atención al cliente.
  • Buscamos a una persona dinámica, con habilidades comunicativas y con capacidad de planificación.
  • Valorable residencia cercana al puesto de trabajo.


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